Minimize client waiting

Minimize client waiting

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Nov 01, 2009
By dvm360.com staff

Most clients expect a bit of a wait to see a veterinarian. But keep them there too long, and you’ll have a lobby full of angry pet owners. Sure, the unexpected happens, and it’s easy for a veterinary team to get behind. But there are steps you can take to minimize client waiting. For starters, Debbie Allaben Gair, CVPM, Firstline Editorial Advisory Board member and president of Bridging the Gap in Sparta, Mich., recommends “flex 10” scheduling.

This system divides your appointment book into 10-minute increments, which receptionists use when scheduling appointments. A standard wellness appointment might take 20 minutes, while a quick nail trim may take 10. Once receptionists have a handle on how long any given procedure takes, they can begin plugging in appointments to fill the schedule.

To practice flex-scheduling, visit dvm360.com/teammeetings and register for Sheila Grosdidier's, RVT, Preparing for the Unexpected interactive module worth one hour of CE credit.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

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The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

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An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

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Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.