Minimize client waiting

Minimize client waiting

Nov 01, 2009
By staff

Most clients expect a bit of a wait to see a veterinarian. But keep them there too long, and you’ll have a lobby full of angry pet owners. Sure, the unexpected happens, and it’s easy for a veterinary team to get behind. But there are steps you can take to minimize client waiting. For starters, Debbie Allaben Gair, CVPM, Firstline Editorial Advisory Board member and president of Bridging the Gap in Sparta, Mich., recommends “flex 10” scheduling.

This system divides your appointment book into 10-minute increments, which receptionists use when scheduling appointments. A standard wellness appointment might take 20 minutes, while a quick nail trim may take 10. Once receptionists have a handle on how long any given procedure takes, they can begin plugging in appointments to fill the schedule.

To practice flex-scheduling, visit and register for Sheila Grosdidier's, RVT, Preparing for the Unexpected interactive module worth one hour of CE credit.

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