Managing yourself | Firstline

Managing yourself

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VETERINARY ECONOMICS: May 21, 2015
Be emotionally present for your clients and your staff
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VETERINARY ECONOMICS: May 12, 2015
It ain't easy but you can get by ... with a little help from your friends. (That's us.)
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FIRSTLINE: May 07, 2015
Moods: They set the tone for practice success or failure. Here’s how to hire, and hone, those moods for the better
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dvm360.com: May 01, 2015
By dvm360.com staff
Veterinarians, veterinary team members and other folks in the veterinary industry poured out a little of their heart and soul on colorful postcards at CVC Washington, D.C. Find out more about this Vet Confessionals Project as well as new data and stories about burnout, compassion fatigue, mental health and job satisfaction.
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FIRSTLINE: Apr 25, 2015
By dvm360.com staff
You’re putting on a show in the exam room, but are you award-winning or blooper reel ready?
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VETERINARY ECONOMICS: Apr 23, 2015
By dvm360.com staff
Your hospital won’t turn into the sitcom’s Central Perk coffeehouse, but you will hold onto existing clients by creating real, authentic relationships.
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dvm360.com: Apr 10, 2015
By dvm360.com staff
Veterinary Economics Editor Brendan Howard seizes this "casual Friday" opportunity to broach the touchy subject of dress codes. Does your veterinary hospital have one?
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FIRSTLINE: Mar 31, 2015
This go-to team member is about to go to another veterinary practice if she doesn't get a little help. Firstline Board Member Marianne Mallonee, CVPM, counsels this overloaded employee.
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dvm360.com: Mar 13, 2015
Guest host Dr. Sarah Wooten relates a real life tale of being bullied in the veterinary clinic, and shares expert advice from Sheila Grosdidier, RVT.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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FIRSTLINE: Mar 06, 2015
By dvm360.com staff
Here's a closer look at benefits team members reported receiving in 2014.
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FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
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FIRSTLINE: Feb 10, 2015
In addition to the specific jobs that managers assume under the five areas of responsibility, there are personal skills, qualities and preferences that managers should either be comfortable with or be interested in refining. Ask yourself these questions.
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FIRSTLINE: Feb 10, 2015
Find out what it takes—and how to get there—with these tips and a quick quiz to see if you’re ready to be a practice manager.
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