Our veterinary specialty and emergency hospital was calling in technicians for work they weren't ready for, work that didn't need to be urgently done, and after proverbial fires were already out. My protocol helped fix it.
Veterinary practice managers and team members also benefit from more friendly, more informative referrals to and from emergency and specialists and the general practitioners who manage patients through their lives. Compassion-First Pet Hospitals hired liaisons and built a process to inform referring general practice veterinarians when patients visit, how they're doing and what happened.
When veterinary clients pay an annual fee—or monthly installments—for wellness services over the course of a year, will they be mad if they don't use them? Not if you remind them. (You ARE sending out regular reminders for everything, right?)
As veterinary medicine trends toward increased corporatization, let's get real—are things really as bad as you think? Or even better than you imagined? We asked experts from all sides of the debate on whether it's worth it for team members to ascend the (corporate medicine) ladder.