Managing team members | Firstline

Managing team members

source-image
FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
source-image
VETERINARY ECONOMICS: Dec 01, 2014
Everyone in veterinary medicine can help as holiday stress and high expectations buffet the vulnerable: Just talk and listen.
source-image
VETERINARY ECONOMICS: Nov 21, 2014
The Veterinary Economics Practice Manager of the Year shares his team's solution: two "flags" in the practice software, not one.
source-image
VETERINARY ECONOMICS: Nov 03, 2014
By dvm360.com staff
Set team members on the right social-media track at your practice with this customizable policy.
source-image
VETERINARY ECONOMICS: Nov 01, 2014
By dvm360.com staff
Firstline asked team members to name their biggest frustrations in practice. Here’s a sample of their answers—in their own words—and tools to boost morale and efficiency.
source-image
FIRSTLINE: Nov 01, 2014
Sheila Grosdidier counsels a team member battling low team morale.
source-image
VETERINARY ECONOMICS: Nov 01, 2014
By dvm360.com staff
Use these cards to gently remind veterinary team members that everyone chooses their attitude at work.
source-image
FIRSTLINE: Nov 01, 2014
Halt the tattling—and hail good attitudes—with this simple trick.
source-image
FIRSTLINE: Oct 02, 2014
What you need to know to take the bite out of pet bites at your veterinary practice.
source-image
DVM360 MAGAZINE: Oct 01, 2014
This practice owner puts the kibosh on freebies to his veterinary team. Is that fair?
source-image
FIRSTLINE: Oct 01, 2014
By dvm360.com staff
Veterinary receptionists can use this collection of sample scripts to prepare for difficult client questions about spays and neuters.
source-image
FIRSTLINE: Oct 01, 2014
Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked
source-image
FIRSTLINE: Sep 26, 2014
Staff turnover is a costly waste of your team's time.
source-image
FIRSTLINE: Sep 01, 2014
Face conflict head-on to build a stronger team.
source-image
FIRSTLINE: Sep 01, 2014
By dvm360.com staff
Peter Ainslie, CVPM, discusses how to handle conflict in your practice.