Managing team members | Firstline

Managing team members

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FIRSTLINE: Feb 21, 2017
Don’t panic. Practice management guru Shawn McVey has advice for keeping things professional instead of personal.
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VETERINARY ECONOMICS: Feb 10, 2017
By dvm360.com staff
Is your clinic split like the Hatfields and the McCoys? Bash Halow explains how to repair the rupture.
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VETERINARY ECONOMICS: Feb 01, 2017
You know the type: the veterinary team members with magical abilities, who know the ins and outs of your clinic’s software. Here are some top tips we’ve heard from some of these mysterious heroes.
 
VETTED: Feb 01, 2017
By dvm360.com staff
Almost three-quarters of veterinary practice owners and managers think they’ve got a clear picture of their hospital’s culture -- and roughly half think they’re doing a good job at managing team conflict. The rest of the team? Judge for yourself, but it’s like the bosses might be digging themselves a hole.
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DVM360 MAGAZINE: Jan 31, 2017
By dvm360.com staff
When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you don’t believe it’s true, you’re in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
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FIRSTLINE: Jan 26, 2017
By dvm360.com staff
Short answer? Maybe. In triangulated communication, one person in the veterinary practice refuses to talk to another, forcing a third person (read: manager) to serve as a go-between. Let's take a look at data from the 2017 dvm360 Toxic Teams Survey to see how managers address toxic team environments.
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FIRSTLINE: Jan 25, 2017
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
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FIRSTLINE: Jan 23, 2017
Face-to-face is the best way to resolve conflict.
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FIRSTLINE: Jan 20, 2017
Veterinary team, heal thyself. Are you consumed by your feelings? If you want to improve the medical care you offer, start by fixing your toxic team.
 
VETTED: Jan 19, 2017
By dvm360.com staff
According to the Harvard Business Review, you’re better off avoiding the poison than going for glory when hiring for your veterinary practice.
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DVM360 MAGAZINE: Jan 19, 2017
What they are, why they're so bad for veterinary practices, and where your hope for change lies.
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VETERINARY ECONOMICS: Jan 18, 2017
Is your veterinary hospital certified civil?
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VETERINARY ECONOMICS: Jan 12, 2017
Companies can get burned online when employees accidentally post personal comments on company accounts or on company websites or accidentally expose customer information. Here's a tip to keep your work social media device free and clear.
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DVM360 MAGAZINE: Jan 11, 2017
The veterinary clinic isn’t immune to election-year friction. But what happens when team members start to feel intimidated by one belligerent doctor’s expression of his political views?
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FIRSTLINE: Jan 10, 2017
With a predominantly female profession comes babies. And with babies comes breastmilk. How well do you know your rights and limitations?