Managing team members | Firstline

Managing team members

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FIRSTLINE: Jan 09, 2015
Shawn McVey counsels a veterinary manager who's constantly second-guessed by her boss.
 
dvm360.com: Jan 06, 2015
By dvm360.com staff
This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss heartworm disease with clients and promote year-round prevention in dogs and cats. (With an educational grant provided by Merck Animal Health)

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VETERINARY ECONOMICS: Dec 22, 2014
By dvm360.com staff
Veterinary conference attendees dug down deep to explore skills, desires and personality to navigate the bumpy path to veterinary clinic ownership.
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FIRSTLINE: Dec 22, 2014
By dvm360.com staff
New from Firstline, we're happy to present our latest Team Meeting in a Box: Armor your team to prevent pet bites
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FIRSTLINE: Dec 15, 2014
By dvm360.com staff
Check out this countdown of the 10 most-read articles of the year, including texts from your veterinary clinic cat, 15 things you'd never say in practice and more.
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VETERINARY ECONOMICS: Dec 01, 2014
Everyone in veterinary medicine can help as holiday stress and high expectations buffet the vulnerable: Just talk and listen.
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VETERINARY ECONOMICS: Nov 21, 2014
The Veterinary Economics Practice Manager of the Year shares his team's solution: two "flags" in the practice software, not one.
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VETERINARY ECONOMICS: Nov 03, 2014
By dvm360.com staff
Set team members on the right social-media track at your practice with this customizable policy.
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FIRSTLINE: Nov 01, 2014
Sheila Grosdidier counsels a team member battling low team morale.
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FIRSTLINE: Nov 01, 2014
Halt the tattling—and hail good attitudes—with this simple trick.
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VETERINARY ECONOMICS: Nov 01, 2014
By dvm360.com staff
Use these cards to gently remind veterinary team members that everyone chooses their attitude at work.
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VETERINARY ECONOMICS: Nov 01, 2014
By dvm360.com staff
Firstline asked team members to name their biggest frustrations in practice. Here’s a sample of their answers—in their own words—and tools to boost morale and efficiency.
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FIRSTLINE: Oct 02, 2014
What you need to know to take the bite out of pet bites at your veterinary practice.
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DVM360 MAGAZINE: Oct 01, 2014
This practice owner puts the kibosh on freebies to his veterinary team. Is that fair?
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FIRSTLINE: Oct 01, 2014
Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel it’s a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.—Overworked