Managing clients | Firstline

Managing clients

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FIRSTLINE: Aug 17, 2015
Our veterinary hospital works with the city to improve the health of loose pets and vaccinate them before they’re released to their owners—or a new forever home.
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FIRSTLINE: Aug 12, 2015
You recommend tests, but do clients heed your advice?
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FIRSTLINE: Aug 08, 2015
Technology helped this practice transform their reminder system, saving time and money and improving client compliance.
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VETERINARY ECONOMICS: Aug 07, 2015
By dvm360.com staff
What does a practice team need to do to be Fear-Free? That's an open question, but here is a checklist that tries to gather the very latest on the topic. Find out what you're doing, what you could start and what's going to need you to think about it for a while before trying ...
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VETERINARY ECONOMICS: Aug 04, 2015
By dvm360.com staff
An exclusive, brand-new look at cutting-edge thinking on low-stress patient care for beginners, intermediate experts and Fear-Free gurus.
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FIRSTLINE: Jul 13, 2015
By dvm360.com staff
When clients complain that their flea and tick preventives just don't work like they used to, use your investigative powers to ask the right questions to uncover any application errors and discuss next steps.
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VETERINARY ECONOMICS: Jul 10, 2015
By dvm360.com staff
The heat is on: Your client sees the pet's red, sore skin and expects it to be cured right away. How do you manage these expectations and arrive at a better dermatology examination? Use these tools.
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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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FIRSTLINE: Jun 09, 2015
Hear that? It's silence in your reception area. And it's one of the worst sounds in the world. Here's how one veterinary team uses wellness plans to bring life back to their practice.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
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VETERINARY ECONOMICS: Jun 01, 2015
If life were like the movies, everything and everyone in the reception area would have something to say. Listen up ...
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dvm360.com: Apr 24, 2015
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
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DVM360 MAGAZINE: Apr 01, 2015
Two surveys of national veterinary fees and charges may contradict each other. Here’s what you should really focus on.
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FIRSTLINE: Mar 31, 2015
When the door’s swinging, how do you balance the client’s needs with the mental and physical heath of your support team?
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VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.