Managing clients | Firstline

Managing clients

 
VETTED: Jun 21, 2018
By dvm360.com staff
A survey of veterinary teams and their clients yielded some buggy data. Namely, there was a difference between what veterinary teams thought pet owners learned and valued, and what pet owners thought and valued. Is this you?
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VETERINARY ECONOMICS: Jun 18, 2018
This company offers their years-tested marketing, financial help, phone-call support and more for a franchise fee and a cut of your profits. Whether you want to go with a house-call company like MVS or go it alone, here’s some advice about which clients love house calls and what steps to take to make sure you do it right.
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FIRSTLINE: Jun 15, 2018
You’ve got the medical essentials for a new kitten on lock. But what about recommendations for a home life that will make for a happier, healthier cat in the long run? Dr. Kathryn Primm recommends starting them early on three products.
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FIRSTLINE: Jun 07, 2018
By dvm360.com staff
Experiencing fear and stress while you’re trying to figure out how to relieve your veterinary patient’s fear and stress is … redundant. Don’t sweat. We have three places to start on your path to calming pets.
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FIRSTLINE: Jun 06, 2018
By dvm360.com staff
Talk 'em up. Sell 'em online and in your reception area. Here are a few items to recommend to clients to help make your veterinary practice the cool destination for all things puppy.
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FIRSTLINE: Jun 05, 2018
If your veterinary hospital is like most, it’s not full of mercenary pirates looking to swindle pet owners. You care about pets, and it costs money to run your hospital. My pitch? Take the veterinarians out of these money chats and empower the nonmedical team to step up.
 
VETTED: Jun 05, 2018
OK, not a house, but a two-walled exam room courtesy of Animal Arts that stands up beautifully in a veterinary conference exhibit hall. See the photos and read on for some advice from Dr. Jonathan Bloom, who demonstrated Fear Free techniques at the most recent Fetch dvm360 conference.
 
VETTED: Jun 05, 2018
Seizures are largely unexpected, and largely scary to pet parents. This handout covers the how and why as well as what pet parents can do in the event of a seizure.
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FIRSTLINE: Jun 01, 2018
When you go to a veterinary conference to get smarter, make sure you share your journey on social media.
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FIRSTLINE: May 30, 2018
Offering prepaid veterinary services via wellness plans and loyalty programs can be like converting cash into casino chips—with money out of sight, clients are able to better focus on their pet’s care. But which one is more likely to yield higher winnings for your practice?
 
VETTED: May 14, 2018
By dvm360.com staff
Topics like congestive heart failure are difficult to explain to veterinary clients. We wrote out some social media posts to give you a hand.
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VETERINARY ECONOMICS: May 10, 2018
Making the change to become high-touch or low-touch with your veterinary practice can seem daunting. That’s why I’ve come up with these tips to help you in the right direction.
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DVM360 MAGAZINE: May 09, 2018
Discussing cardiac disease can be like speaking a different language for your veterinary clients. Put things into terms they can understand—this handout will get you started.
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VETERINARY ECONOMICS: May 07, 2018
Cat owners need help simply getting kitties to your veterinary clinic's door.
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DVM360 MAGAZINE: May 03, 2018
Well, a LOT of pennies for your thoughts. As in, we’ll pay you for the brilliant problem-solving ideas you’ve come up with within the veterinary world.