Managing clients | Firstline

Managing clients

source-image
FIRSTLINE: Mar 27, 2017
Inexpensive postcards and personalized messages from Mom beat computer-generated welcome packets any day to wow new pet owners in our area.
source-image
DVM360 MAGAZINE: Mar 27, 2017
Pet owners every day are asking that question—or thinking it—when it comes to your veterinary practice. Consider this new survey from a veterinary smartphone app company.
source-image
FIRSTLINE: Mar 14, 2017
When transitioning a pet to a new diet, think like the tortoise, not the hare.
source-image
FIRSTLINE: Mar 14, 2017
By dvm360.com staff
Let's be real here: giving clients the ''tick talk'' gets repetitive. Here are a few suggestions to overcome common objections.
source-image
FIRSTLINE: Mar 08, 2017
By dvm360.com staff
Though it may sound counterintuitive, offering fewer choices for flea and tick control can lead to more sales and more satisfied veterinary clients.
source-image
VETERINARY ECONOMICS: Mar 08, 2017
By dvm360.com staff
Train your team on how to talk wellness packages with clients using this sample flowchart.
source-image
VETERINARY ECONOMICS: Mar 07, 2017
By dvm360.com staff
Follow these step-by-step instructions from AVImark to uncover the right client mix for your next campaign.
source-image
FIRSTLINE: Mar 06, 2017
By dvm360.com staff
The goal is to make sure clients are using year-round parasite prevention. What if you're unknowingly making them refuse?
source-image
VETERINARY ECONOMICS: Mar 03, 2017
By dvm360.com staff
Looking for new ways to bring up tick preventives on your veterinary practice’s Facebook account? We’ve got posts for that.
Mar 02, 2017
The customer controls more of your veterinary practice than you think. It’s time to sort out your priorities and understand what will fix that 20 percent loss of clients most businesses experience.
source-image
FIRSTLINE: Mar 02, 2017
When the client can’t pay, know what to do and say. Expert and CVC speaker Danielle Russ, BS, BA, AS, LVT, says that there are silver linings you can give to these bleak situations.
source-image
dvm360.com: Mar 02, 2017
By dvm360.com staff
Heartworm prevention is crucial to pets' health—now if only your veterinary clients could remember to give it to them. Here's an arsenal of tools to streamline your heartworm recommendations, stay up-to-date on the latest research and increase client compliance. (With an educational grant provided by Ceva)
source-image
VETERINARY ECONOMICS: Mar 01, 2017
By dvm360.com staff
Spell out some major causes of ocular discharge for veterinary clients with a little guidance on whether it's an emergency or something for the next wellness visit.
source-image
FIRSTLINE: Feb 28, 2017
Would your veterinary team members or pet owners want to check out these funny pet photos and submit some of their own to this new contest?
source-image
VETERINARY ECONOMICS: Feb 27, 2017
By dvm360.com staff
Give brave pet owners this handout for tackling tick infestations on their pets at home.