Managing clients | Firstline

Managing clients

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DVM360 MAGAZINE: Oct 18, 2018
Print this PDF to educate your veterinary clients on the dangers of outdoor living for domestic housecats.
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FIRSTLINE: Oct 17, 2018
A pet owner reached out to us for an expert answer on insulin for a canine with diabetes. We said, "Go talk to your vet." But here’s the lowdown for your veterinary team on what a boarded internist has to say on the issue.
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FIRSTLINE: Oct 16, 2018
Life happens, and it’s rife with accidents (which cost money). How can we help clients cover the costs of veterinary care so they can take care of their pets while we still cover our bottom line?
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VETERINARY ECONOMICS: Oct 02, 2018
By dvm360.com staff
When it seems like a pet has a dermatology issue, what happens next? Is it right off to the veterinary hospital, or do pet owners skip the DVM and head for Dr. Google? Data from the Pet Owner Paths study illuminates the differences between you and your clients on what happens next.
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FIRSTLINE: Sep 27, 2018
Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's the path I travel with pet owners when they complain about price, seem hesitant to comply with recommendations or say, straight up, that they're under a financial strain.
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FIRSTLINE: Sep 14, 2018
Five hard truths that veterinary technicians should tell veterinarians about otitis visits. (And if they're not, maybe they should be.)
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FIRSTLINE: Sep 12, 2018
Give it to me straight, says one reader. Are veterinary wellness plans worth the time?
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VETTED: Aug 29, 2018
Free vaccines! Loyalty points! Dental care discounts!
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FIRSTLINE: Aug 14, 2018
By dvm360.com staff
Outdoor dog gear company Doog dishes up three water-friendly dog items your veterinary clients might want.
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VETTED: Aug 07, 2018
Every veterinary practice has a unique voice and mission, so "one-plan-fits-all" doesn’t work. Here are my tips for managing a wellness-plan that fits your vision, not someone else’s.
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VETERINARY ECONOMICS: Jul 31, 2018
Concrete results speak to the power of positive training in the veterinary hospital.
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FIRSTLINE: Jul 27, 2018
Within one year, compliance for heartworm and flea and tick preventives at our veterinary practice went from 39 to 62 percent.
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dvm360.com: Jul 26, 2018
By dvm360.com staff
When veterinary clients and internet trolls gang up on private practitioners, the effects can hurt business, harm reputations and damage psyches of those on the receiving end of cyberbullying. In this series, experts share tools and plans to help avoid internet rampages, deal with them when they crop up, and help make veterinarians and veterinary team members more resilient when people go on the verbal attack.
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VETTED: Jul 24, 2018
With exam room conversations about pet obesity, you’re playing the long game. It might take a few chats to get a veterinary client on board that there’s a problem and then more talking to agree to a plan. Don’t get frustrated. Try this.
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VETTED: Jul 20, 2018
Want to educate pet owners and protect patients? The veterinarians at Pet Poison Helpline have compiled a list of the top 10 most common poisoning cases in dogs and cats. Time to print and share this client handout ...