Managing clients | Firstline

Managing clients

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FIRSTLINE: Jan 13, 2017
Look, we can’t go home with our clients to make sure they’re following our advice. But we can offer them classes to make sure they’re getting the knowledge to offer the care their pets need.
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FIRSTLINE: Jan 09, 2017
The Veterinary Hospital Managers Association shares Insider's Insights data on who's talking to pet owners about financing options—and when they're broaching the topic.
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FIRSTLINE: Jan 06, 2017
Three choices for the killer cat (literally) in your life.
 
VETTED: Jan 05, 2017
By dvm360.com staff
When a flea, tick or heartworm preventive doesn't work, this veterinary practice manager doesn't point fingers. Here's why.
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FIRSTLINE: Dec 20, 2016
Your veterinary client is still confused about online pharmacies and you still don’t know what to say. Use these ideas to get started.
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FIRSTLINE: Dec 16, 2016
By dvm360.com staff
Your veterinary clients can start here when it comes to training their feline friend.
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VETERINARY ECONOMICS: Dec 10, 2016
By skipping the simple solution and taking the route to what's easy, we trade quality for convenience, inside and outside of a veterinary clinic.
 
VETTED: Dec 02, 2016
By dvm360.com staff
Dr. Robin Downing was one of (if not the) first person in the veterinary world to note that human dentists were doing one thing very, very right. What is it, and how can it help pets in pain?
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VETERINARY ECONOMICS: Nov 29, 2016
By dvm360.com staff
An MBA/CVPM weighs in on what it takes to manage a clinic.
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FIRSTLINE: Nov 29, 2016
By dvm360.com staff
Veterinary practice managers are poised to do big things in the future—if they set themselves up for success. We've got insider info to do just that.
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VETTED: Nov 22, 2016
Feline heartworm has been diagnosed in all 50 states, and it was important enough the American Association of Feline Practitioners crafted an entire campaign about it. So why don't veterinary technicians talk about preventive care as much as they could?
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VETERINARY ECONOMICS: Nov 18, 2016
Paying attention to generational differences in your clients is about more than millennials. Take a look at what your older veterinary clients want from you.
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VETERINARY ECONOMICS: Nov 15, 2016
If you’re a veterinarian curious about pet food formulations, good luck. Vetting companies and the people who design their diets is hard work—and it’s not all in one place.
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FIRSTLINE: Nov 14, 2016
This veterinary hospital's window decorating contest won them new business—and brought them closer to their clients and each other.
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DVM360 MAGAZINE: Nov 09, 2016
Price cuts put smiles on veterinary clients’ faces. But your practice can suffer if you overuse them. Then what do you do?