Managing clients | Firstline

Managing clients

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FIRSTLINE: Aug 14, 2018
By dvm360.com staff
Outdoor dog gear company Doog dishes up three water-friendly dog items your veterinary clients might want.
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VETTED: Aug 07, 2018
Every veterinary practice has a unique voice and mission, so "one-plan-fits-all" doesn’t work. Here are my tips for managing a wellness-plan that fits your vision, not someone else’s.
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VETERINARY ECONOMICS: Jul 31, 2018
Concrete results speak to the power of positive training in the veterinary hospital.
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FIRSTLINE: Jul 27, 2018
Within one year, compliance for heartworm and flea and tick preventives at our veterinary practice went from 39 to 62 percent.
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dvm360.com: Jul 26, 2018
By dvm360.com staff
When veterinary clients and internet trolls gang up on private practitioners, the effects can hurt business, harm reputations and damage psyches of those on the receiving end of cyberbullying. In this series, experts share tools and plans to help avoid internet rampages, deal with them when they crop up, and help make veterinarians and veterinary team members more resilient when people go on the verbal attack.
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VETTED: Jul 24, 2018
With exam room conversations about pet obesity, you’re playing the long game. It might take a few chats to get a veterinary client on board that there’s a problem and then more talking to agree to a plan. Don’t get frustrated. Try this.
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VETTED: Jul 20, 2018
Want to educate pet owners and protect patients? The veterinarians at Pet Poison Helpline have compiled a list of the top 10 most common poisoning cases in dogs and cats. Time to print and share this client handout ...
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Pet Poison Helpline: Jul 20, 2018
These trees are no good for large animals. Offer clients this handout and tell them to call you if they suspect ingestion of branches, bark or leaves.
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VETTED: Jul 19, 2018
For every FAS (fear, anxiety stress) problem, there could be a solution in your exam room, in this handout and the book, or in a veterinary behaviorist's practice. Let's do this.
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FIRSTLINE: Jul 19, 2018
The good news for new puppy owners, most pups will eat almost anything. The bad news, most pups will eat almost anything. Pass out this guide to optimal nutrition from the start.
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VETTED: Jul 18, 2018
There are three things you never talk about online: politics, religion—and apparently pet food.
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VETERINARY ECONOMICS: Jul 17, 2018
New owners of kittens need help navigating all those kitten chow choices. Help them with vetted advice from this veterinary nutritionist in this handy client handout.
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VETTED: Jul 17, 2018
What should veterinary professionals and pet owners care about when considering pet insurance plans? Here's the latest information from some of the nation's top pet insurance providers.
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VETTED: Jul 12, 2018
You can't control what a veterinary client says about you, your team members or your practice online, but you can manage the damage. Here's how.
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dvm360.com: Jul 02, 2018
Insults! Defamation! Bullying! Pet owners and animal activists can misbehave on social media with the best of them.