Managing clients | Firstline

Managing clients

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DVM360 MAGAZINE: Nov 01, 2014
Veterinarians agree that spaying and neutering pets is a good thing. Stop being so concerned about who provides the service.
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VETERINARY ECONOMICS: Oct 01, 2014
By dvm360.com staff
Follow these steps to add value to the service you offer clients and demonstrate how well your veterinary practice cares for pets.
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FIRSTLINE: Oct 01, 2014
By dvm360.com staff
Veterinary receptionists can use this collection of sample scripts to prepare for difficult client questions about spays and neuters.
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VETERINARY ECONOMICS: Sep 01, 2014
By dvm360.com staff
You might be surprised at new data—courtesy of the Veterinary Hospital Managers Association—that shows how often practices proactively schedule appointments for clients before they leave.
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VETERINARY ECONOMICS: Sep 01, 2014
By dvm360.com staff
Veterinary hospitals saw success in client education with more robust risk assessment.
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FIRSTLINE: Aug 01, 2014
By dvm360.com staff
Use this sample chart to review areas where your veterinary practice is doing well with dental care compliance and where you need to improve.
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FIRSTLINE: Aug 01, 2014
Improve client compliance with dental care using these "ahhh-worthy" sample scripts at your next veterinary team meeting.
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FIRSTLINE: Aug 01, 2014
Forget the old ideas of scaredy cats and fraidy dogs. You can make veterinary visits more comfortable for every patient with these simple steps.
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VETERINARY ECONOMICS: Jul 16, 2014
By dvm360.com staff
Train your team on how to talk wellness packages with clients using this sample flow chart.
Jul 16, 2014
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
 
dvm360.com: Jul 01, 2014
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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FIRSTLINE: Jul 01, 2014
Use these three fast facts to remind pet owners about the importance of rabies vaccination,
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DVM360 MAGAZINE: Jul 01, 2014
When a compassionate veterinary house call ends in a distressing euthanasia, who is to blame?
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DVM360 MAGAZINE: Jun 15, 2014
By dvm360.com staff
Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs—the specifics will come later. Listen as he explains this process.
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VETERINARY ECONOMICS: Jun 15, 2014
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?