Managing clients | Firstline

Managing clients

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FIRSTLINE: Jul 13, 2015
By dvm360.com staff
When clients complain that their flea and tick preventives just don't work like they used to, use your investigative powers to ask the right questions to uncover any application errors and discuss next steps.
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VETERINARY ECONOMICS: Jul 10, 2015
By dvm360.com staff
The heat is on: Your client sees the pet's red, sore skin and expects it to be cured right away. How do you manage these expectations and arrive at a better dermatology examination? Use these tools.
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dvm360.com: Jun 25, 2015
By dvm360.com staff
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
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FIRSTLINE: Jun 09, 2015
By dvm360.com staff
Hear that? It's silence in your reception area. And it's one of the worst sounds in the world. Here's how one veterinary team uses wellness plans to bring life back to their practice.
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FIRSTLINE: Jun 08, 2015
Sometimes client conversations take a horrifying turn. Practice taking control of these discussions.
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VETERINARY ECONOMICS: Jun 01, 2015
If life were like the movies, everything and everyone in the reception area would have something to say. Listen up ...
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dvm360.com: Apr 24, 2015
Dr. Andy Roark recommends leveraging confrontation to benefit clinic and client.
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DVM360 MAGAZINE: Apr 01, 2015
Two surveys of national veterinary fees and charges may contradict each other. Here’s what you should really focus on.
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FIRSTLINE: Mar 31, 2015
When the door’s swinging, how do you balance the client’s needs with the mental and physical heath of your support team?
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VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
When a fire destroyed our townhouse, we worried we’d never see our beloved cat again.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
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VETERINARY ECONOMICS: Mar 03, 2015
By dvm360.com staff
Get your staff to see the light and you're halfway there.