Managing clients | Firstline

Managing clients

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DVM360 MAGAZINE: Apr 01, 2015
Two surveys of national veterinary fees and charges may contradict each other. Here’s what you should really focus on.
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VETERINARY ECONOMICS: Mar 20, 2015
By dvm360.com staff
Money is the elephant in the (exam) room. Here's how to avoid awkward situations related to pets' healthcare costs.
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FIRSTLINE: Mar 11, 2015
Use these tips to cope with cranky clients and find better ways to communicate for better pet health.
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FIRSTLINE: Mar 10, 2015
When a fire destroyed our townhouse, we worried we’d never see our beloved cat again.
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FIRSTLINE: Mar 10, 2015
Sometimes veterinary client conversations take a horrifying turn. Here’s help to take control of these discussions.
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FIRSTLINE: Mar 04, 2015
A calmer client means a calmer pet.
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VETERINARY ECONOMICS: Mar 03, 2015
By dvm360.com staff
Get your staff to see the light and you're halfway there.
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FIRSTLINE: Mar 03, 2015
Check out this Q&A to answer one of pet owners' top questions about parasites.
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VETERINARY ECONOMICS: Mar 02, 2015
By dvm360.com staff
Learn from Dr. Ivy Oakley Heath's hospital picture sharing.
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VETERINARY ECONOMICS: Mar 01, 2015
By dvm360.com staff
Managers were asked to give their perceptions of what their clients wanted.
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FIRSTLINE: Feb 19, 2015
Shawn McVey counsels a practice manager who's fed up with the staff time it takes to price match veterinary drugs to stay competitive with online pharmacies.
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FIRSTLINE: Feb 11, 2015
By dvm360.com staff
A wooden nickel saves the day when veterinary clients grow restless waiting for their pets' in-house diagnostics.
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VETERINARY ECONOMICS: Feb 04, 2015
By dvm360.com staff
Get the essential information for pet owners.
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FIRSTLINE: Feb 03, 2015
By dvm360.com staff
Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.
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VETERINARY ECONOMICS: Feb 01, 2015
See how three different invoices got very different results in pet owners' perception of value.