Managing clients | Firstline

Managing clients

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FIRSTLINE: Jun 24, 2016
Facebook, Twitter, Instagram, Pinterest—it doesn't matter which social media platforms your veterinary practice has its hooks in. Want to succeed? You can't just talk AT people...you gotta talk TO people!
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FIRSTLINE: Jun 21, 2016
When our veterinary hospital has an opening, job applicants flood in. They can’t seem to resist our website and our social media pages that show off (honestly) our support of local community, care for patients and teamwork.
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FIRSTLINE: Jun 15, 2016
You can feel divine about veterinary merchandising by offering just the right stuff to enhance your patients' lives.
 
VETTED: Jun 09, 2016
You can still be bullish on bulldogs without ignoring a few medical issues these beloved dogs sometimes experience.
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VETERINARY ECONOMICS: Jun 08, 2016
Here are five simple reasons I see better outcomes and happier clients when everyone in my veterinary hospital offers estimates and treatment plans every time.
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VETERINARY ECONOMICS: Jun 08, 2016
By dvm360.com staff
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FIRSTLINE: Jun 08, 2016
By dvm360.com staff
We don’t claim to be psychic, but we know what your clients are going to ask you (well, sorta). Read our tips to be better prepared for future questions—no palm reading required.
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FIRSTLINE: May 25, 2016
Pew Research data puts the percentage of pet owners between the ages of 18 and 29 at 58 percent. That means more than half of today's pet owners belong to the generation of people who don't check voicemail, prefer texting to talking and are eager to share opinions and reviews online.
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VETERINARY ECONOMICS: May 23, 2016
Don't get sick of wellness plans before you even start! I was enthusiastic about wellness plans at my veterinary practice, but even I ran into hiccups getting clients to sign up and team members to offer them. Here’s what I learned.
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FIRSTLINE: May 13, 2016
Convincing clients to invest in flea preventives BEFORE they spy a flea can be a touchy subject. Prevent the conversation from becoming too prickly with this handout.
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FIRSTLINE: May 11, 2016
Answer these five questions to discover your MQ (millennial quotient).
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dvm360.com: May 06, 2016
By dvm360.com staff
Do you suffer from flea fatigue? Just imagine how your poor, grossed-out clients feel. Win the war on fleas with these tools and resources! (With an educational grant provided by Zoetis)
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FIRSTLINE: May 03, 2016
Is bigger better, smaller more streamlined, medium most manageable? VHMA set out to determine if the size of a practice can influence the quality of services, contentment of staff and a practice’s economic viability.
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FIRSTLINE: Apr 28, 2016
Here’s my advice for DIY social media to promote your great veterinary hospital that doesn’t take all day.
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dvm360.com: Apr 28, 2016
Our veterinary leadership sessions will help you not just assume a role, but actively bring about change.