Make sure you're heard
No one likes to feel ignored. So if your great ideas are flowing in one of your boss's ears and streaming right out the other, use these solutions to get yourself heard.
Feb 01, 2006
It seems as though nothing short of climbing atop the reception desk, dying your hair blue, and shouting at the top of your lungs will get you heard. And while this approach might get you noticed—and even make you feel better—it probably won't lend your ideas much credibility. So, hold off on that dye job, take stock, and try to identify the source of the disconnect.
Communication takes at least two people, so the problem may have something to do with your approach or your perception of the issue. Or you may need to learn more about how your boss or co-workers listen. These hearing aids will help you tackle your listeners' toughest hearing problems.HEARING PROBLEM: YOU'RE A MOUSE WHEN IT COMES TO SPEAKING UP.
Think back to the situations where you felt ignored. Now be honest. Was it difficult to speak up? Did you clearly state what was on your mind, or did you stumble over your words for fear someone might think your suggestions were silly or stupid?
HEARING AID: BORROW A LION'S VOICE.
"Often clients will share things with one member of the staff that they don't share with the others," says Susan Payne, the practice manager at Haskell Valley Veterinary Clinic in Olean, N.Y. "And that piece of information could be vital to care decisions."
For example, a client at haskell confided to the receptionist that her husband had been laid off recently and the family's finances were strained. The client was worried about how to pay the bill—a fact she likely wasn't going to broadcast to the entire team. Because the receptionist spoke up about what she knew discreetly, the client was better served. Payne was able to offer an alternative payment option that the receptionist presented to the client in private. Another scenario: payne says clients will also offer personal information to the veterinary assistant before the exam begins that they might not share with the doctor later.
HEARING PROBLEM: YOUR MESSAGE DOESN'T GRAB THE LISTENER'S INTEREST.
Consider this: Are you presenting a problem or an idea with no support, or are you offering your audience a reason to listen?