Make a punctuality pact with team members

Make a punctuality pact with team members

My employees are always late to work. How can I stop this?
source-image
Dec 01, 2008


Pam Stevenson
Everyone is occasionally late for one reason or another, but there's only one cause when it comes to chronic tardiness, says Pam Stevenson, CVPM, owner of Veterinary Results Management in Durham, N.C.

"It's a choice," she says. And one that doesn't honor employees' commitments. When employees accepted their positions, they agreed to arrive on time. Since the underlying problem is a broken promise, the solution lies in a renewal or renegotiation of their commitment.

"As leaders, we must create and maintain a practice culture where agreements are kept," Stevenson says. So in a full team meeting, define tardiness and clearly state what is an acceptable number of late arrivals per month. Then ask each team member to sign a statement of commitment to punctuality.

"A truly committed person will not have unplanned lateness more than once a month," Stevenson says. But if someone continues to be late, and a schedule change doesn't help, it's time for that person to leave your team.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.