Lunch and learn: Itchy issues

Lunch and learn: Itchy issues

Nov 07, 2012
By dvm360.com staff

Use these resources to educate your team members and set a course for an effective education program in your practice. You’ll find these tools to educate your team and boost client compliance.

■ Review clients’ top questions about ear and skin infections.

■ Read the sample script about how to take the sting out of allergy talks.

■ Review common client fibs about the home care they offer and learn how to respond.

■ Review the top five questions technicians ask about dermatologic diagnostic testing—from how best to perform skin cytology to reading a dermatophyte culture. Then check out the dermatology questions pet owners ask technicians.

■ Discover your role in dermatology, from receptionist to technician to assistant to practice manager. Technicians can also listen to Dr. Paul Bloom, DACVDM, DABVP, explain why technicians should be performing diagnostic tests. Find out what technicians need to know, especially when it comes to skin scrapings.

■ Test yourself on which itch is which by looking at photos of four dermatologic cases.

■ Find a sample script on helping pet owners complete a diet trial. Then use the at-home diet trial compliance handout to lock in compliance.

■ Lock in follow-up care with technology, from email reminders to text messages.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.