Love your coffee, love your clients

Love your coffee, love your clients

Holding a steamy cup of java makes clients seem nicer, a new study says.
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Nov 11, 2008
By dvm360.com staff

When you're dreading the arrival of a difficult client, just make a cup of coffee. According to a study recently published in the journal Science, holding that hot cuppa joe will make you more likely to perceive that client as emotionally warm—and you'll be more likely to behave in a friendly, generous way yourself.

In the carefully controlled study completed by Yale University researchers, a lab worker who happened to be holding some textbooks and a coffee cup greeted each of the 41 college students who participated in the study. She escorted the participants to the elevator of Yale's psychology building. During the ride to the fourth floor, the worker casually asked the students to hold her cup of coffee—either iced or hot—while she recorded their names on a clipboard.

When the students reached their destination, they were asked to read a short description of Person A and then fill out a questionnaire about this hypothetical figure's personality. Participants who held the hot coffee cup rated Person A as more generous, more social, happier, and better natured than did those who held the iced coffee.

If you're skeptical about the ability of an act as simple as holding something warm to really affect the attitudes of veterinary team members, check out the follow up: One of the study's designers completed a related experiment in which participants evaluated hot pads or cold pads as injury treatments. After completing the evaluation, the people who took part in the study got to choose a reward either for themselves or a friend. Those who had held and evaluated the hot pad were more likely to pick a gift for a friend. Coffee anyone?

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

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The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

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An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

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Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.