Live from CVC: Jedi mind tricks technicians can use on veterinarians

Live from CVC: Jedi mind tricks technicians can use on veterinarians

Need something from your veterinarian, but want to do it in the kindest, easiest way possible? Try these three tips.
source-image
Aug 26, 2013
By dvm360.com staff

Dr. Andy Roark shared tips on doctor communication with a packed audience of veterinary technicians at CVC Kansas City last weekend. Likening his subtle suggestions to Star Wars-style Jedi mind tricks, Dr. Roark encouraged technicians to communicate in ways that minimize conflict and maximize effectiveness. Here were a few:

Ask questions. Ask your veterinarian questions before they make their decisions instead of questioning them after. Be a step ahead of them and ask them suggestive questions so they come up with the outcome you wanted.

Present a professional pitch. Talk up the benefits of your great, new idea. Do your research to show who the idea will benefit and how. Then be honest and lay out your concerns with the plan.

Make it about the pet/client/practice. If you have an idea of something you want to change, spin it as a benefit to the pet, client or practice and the veterinarian will be more likely to accept the change.

For more of Dr. Roark's Jedi mind tricks for technicians, come see him teach live at CVC San Diego Oct. 31 to Nov. 3.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.