Little secret, big problems
A co-worker told me in confidence that he was looking for a new job. I encouraged my friend to tell the doctor he wasn't happy and to try to work things out, but he quit instead and took a job at a rival practice. Now the doctor is mad at me. He says I'm not loyal. I disagree. Who's right?
—A discreet team member
If the doctor still acts miffed, tell him that you would be equally discreet if he asked you not to share a conversation. You might say, "I am loyal to the practice. I won't divulge things that are told to me in confidence. I believe that shows that I'm very loyal and trustworthy."
Chin up, and remember: You did the right thing.
Roger Cummings, CVPM, is a Firstline Editorial Advisory Board member and a consultant with Brakke Consulting Inc. in Dallas. Do you have a practice problem that's hurting your heart? Send your questions to "Dear Roger" at firstname.lastname@example.org