Little hands make mischief

Little hands make mischief

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Aug 01, 2005

Q. Clients often ditch their kids in the reception room. What should we do?


Sally Hickey
"A lot of parents have to bring their children with them when they visit," says Sally Hickey, a receptionist at Short Pump Animal Hospital in Richmond, Va. "Watching over their kids is part of the job."

The key, Hickey says, is to grab kids' attention right away. "You can't wait until they're jumping up and down on the benches and running around. At that point, it's too hard to get things back under control," she says.

Hickey keeps some supplies on hand to help her grab kids' attention early, including washable magic markers and coloring books. She invites children to color pictures that she posts in the clinic. Hickey also keeps toys, books, and children's videos on hand to keep little minds occupied while their parents visit with the doctor.

Keeping kids busy is a huge service for clients when they're distracted by Bowser's achy joints—and Hickey says clients often thank her for her help. "Our kid-friendly approach really makes clients feel comfortable visiting our practice," she says.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.