Judi Bailey, CVPM, is the hospital administrator at Loving Hands Animal Clinic and Pet Resort in Alpharetta, Georgia, and the founder and president of the Georgia Veterinary Managers Association. She is also the 2016 dvm360/VHMA Practice Manager of the Year.
One of the weirdest communication tools around turned us into a paperless—or at least less-paper—veterinary practice. Here's how to do your homework and get a worried team over the hump. The rubber chicken helps.