On the job: Shelly Hiemer, CVT

On the job: Shelly Hiemer, CVT

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Dec 01, 2005

How do you keep your cool in stressful situations?


Shelly Hiemer
We have a rule that any negativity has to stay in the break room. So I try to smile and say something personal to every client, even when I'm stressed.

What's the most unusual pet someone has brought to your practice?

For a while I worked with a zoo veterinarian, and she did surgery on a wallaby. I also worked with a wildlife rehabber who treated deer and pelicans.

What's your most uncommon experience in practice?

I worked with a veterinarian who had a reputation for helping clients with unusual euthanasia requests. Once, some clients gave us a tape of the family's voices to play as the pet was euthanized because they couldn't stand to be present. We cried as we played the tape for the pet.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.