The veterinary professional in me was determined to continue going to work. But personally, I was a mess. One day, while I was lost in a cloud of grief, my boyfriend asked, "Are you ever going to feel better?" I wasn’t really sure.
That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.