How to tackle trainee trouble at your veterinary practice

How to tackle trainee trouble at your veterinary practice

If your trainer-trainee relationship isn't working, consider the following advice and get back on track.
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Apr 01, 2011

If your veterinary trainer-trainee relationship isn't working, consider the following advice and get back on track:

  • Have a nonconfrontational chat. Start by saying something like, "I'm sensing that you're feeling overwhelmed out there and I want to make sure we're a success. Don't be afraid to tell me what's going on." Pay attention to body language as well as verbal communication—after all, a new hire may not want to come out and say she thinks her trainer is terrible. Ask if your style of training isn't working for her, or if there are factors outside work that are affecting her performance. Make sure she knows she can confide in you.
  • Offer gentle but honest feedback. For example, "Mary, I'm noticing you aren't recalling a lot of the information I've asked you to study. Are we moving too fast? Do you do better with auditory learning? Or has something kept you from studying?"
  • Try a different trainer. If you've taken the previous steps but your trainee still isn't succeeding, pair her with a strong team member who isn't like you and see if they make more progress. If so, you as the trainer are getting in the way.
  • Have a serious conversation. If the above technique fails, get tough. Say something like, "Judy, I need to be honest with you and let you know that right now I'm concerned that we aren't making strides in your training. Is there anything we can do differently to help get you on track? You aren't going to hurt my feelings—my goal is help you learn."

Be careful not to judge a new hire too quickly, and consider this: successful people often have a lot of confidence and can be overbearing to new hires. If this process comes up more than once or twice in a few years, take a hard look in the mirror.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.