How to confront co-workers without the drama
Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example.
Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary, says Shawn McVey, MA, MSW, CEO of Innovative Veterinary Management Solutions in Phoenix. Confronting co-workers about their less-than-perfect performance takes courage, care, and practice. To get you started, McVey shares this example of how to broach a team member on faulty behavior.
You: I'd like to speak with you about a concern I have. I'm concerned because the filing never gets finished on your shift.
Co-worker: That's not true. I always finish the filing.
You: Yesterday, I found 15 folders waiting to be filed when I arrived for work. I was frustrated because it was difficult to handle both clients and the leftover filing. If this continues, efficiency and patient care will eventually suffer. I know no one wants that. I'd like to discuss solutions.
Co-worker: Don't worry about it. I'll take care of it.
You: The filing needs to be completed on every shift to ensure superior patient care. Let's meet to discuss solutions. If we can't resolve this together, I think we should talk to the practice manager about this problem. Do you agree?
