Holy lightbulb moment: The single easiest thing receptionists can do for better patient care

Holy lightbulb moment: The single easiest thing receptionists can do for better patient care

Dr. Robin Downing smacks us all on the forehead with this brilliant tip for better veterinary care for your patients in pain.
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Nov 03, 2016
By dvm360.com staff

Stop and think for a moment ... how often does your practice proactively schedule appointments for clients before they leave? You know, like you do at the dentist? Occasionally? Never??

All that stressing about client compliance and worrying about pets' health when left in the owners' hands can be alleviated with regularly scheduled follow-up appointments—especially for patients in pain.

There are few veterinarians on the planet who have devoted their lives to alleviating pain in animals with as much gusto as Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP.

We spoke with her as a part of our podcast series, but this tip was just too good to pass up. Here she gives her ultimate strategy for receptionists booking follow-up appointments. You won't believe how easy it is, and why you haven't been doing it forever. Hello, lightbulb moment!