Hire the right veterinary team members

Often, hiring managers fail to ask the right questions during interviews.
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Oct 13, 2011
By dvm360.com staff

The key is to focus on past behavior to anticipate future behavior. Good questions to evaluate customer service would be, “Tell me about a time you had a difficult customer situation. How did you handle it, and what was the outcome?” or “Tell me about a time you built rapport with a difficult client.” Try to ask situation-action-result questions—questions that outline a situation in which the interviewee explains their actions and the results of that action.