Hire the right veterinary team members

Hire the right veterinary team members

Often, hiring managers fail to ask the right questions during interviews.
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Oct 13, 2011
By dvm360.com staff

The key is to focus on past behavior to anticipate future behavior. Good questions to evaluate customer service would be, “Tell me about a time you had a difficult customer situation. How did you handle it, and what was the outcome?” or “Tell me about a time you built rapport with a difficult client.” Try to ask situation-action-result questions—questions that outline a situation in which the interviewee explains their actions and the results of that action.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.