Have your people call my people

Have your people call my people

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Mar 01, 2008



Pet owners with hospitalized pets at Associated Veterinary Specialists in Bridgeton, Mo., always know news about their pet's condition is just a phone call away. That's because technicians give clients business cards with the hospital's phone number, reception hours, and the name of the technician assigned to their pet. Owners are encouraged to call their pet's technician during reception hours for updates on their pet's treatment and recovery. And the hospital promises the evening staff will notify owners of any significant change in their pet's condition overnight.

"We see many chronically ill patients, and we believe giving clients these cards when their pet is first admitted promotes the bond between pet owners, patients, and our technicians," says Tracey Cimmarusti, the hospital administrator at Associated Veterinary Specialists. "And the owners tell us they appreciate the gesture."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.