Got a minute, boss?

Got a minute, boss?

As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?
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Nov 01, 2008

Q As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?


Nancy Potter
It's helpful to establish protocols when possible, says Nancy Potter, a Firstline Editorial Advisory Board member and practice manager at Olathe Animal Hospital in Olathe, Kan. For example, create a time-off form. If employees need to ask for vacation, they can fill it out and place it in your in box for you to process when time allows.

Potter also suggests setting aside open-door time each day. "Communicate to your team that you need some uninterrupted time to take care of your regular responsibilities," she says. "But let them know you'll be available at certain times during the day for them to come talk to you." Hint: Schedule this time for the same time every day.

And don't be afraid to tell team members that you're unavailable if they still approach you when you're busy. Potter suggests saying, "This isn't a good time right now. Do you mind if I get back with you midafternoon?" But do get back with these people. Their issues may not seem pressing to you, but they might be urgent for them.

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

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The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

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A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

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A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patients' lives (Proceedings)

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An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

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Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.