Give clients the scoop on poop
Step 1: Receptionists mail a reminder to clients to bring a stool sample for the pet's wellness visit. When clients call to schedule an appointment, receptionists explain what will happen during the exam, including any vaccinations the pet will receive. Then they remind clients again to bring in a stool sample to check for internal parasites.
Step 2: When the pet arrives, a technician or veterinary assistant sets up the fecal flotation. If the client arrives without a sample, team members suggest looping the pet to obtain a sample. If they're unsuccessful, they send a container home with the client. Here's the key: They charge for the fecal test the day they send the container home. This helps avoid missed charges and encourages pet owners to return the sample.Step 3: The doctor checks the fecal and reviews why fecal testing is important—to identify parasite infection and prevent the spread of disease to people.