Get a grip: 3 ways to avoid losing your cool

Get a grip: 3 ways to avoid losing your cool

When you're all hyped up over a conflict, you might be prone to shooting off your mouth first and regretting it later. Use these suggestions to to avoid releasing a tirade.

1. Take a hike. "I used to have a great technician with the worst temper. She'd throw fits like a kid," says Paul Camilo, CVPM, practice administrator at All Pets Dental in Weston, Fla. "I told her, 'When you feel like you're getting upset, have someone cover what you're doing and take a two- to three-minute walk outside.' And that stopped the initial boiling over."

2. Break for the bathroom. "I will go to the bathroom and just stand there for a second. And it doesn't take very long to think through the problem," says Julie Mullins, a veterinary assistant and staff training coordinator at Seaside Animal Care in Calabash, N.C. "You have to know other people are not out to get you. If a client is upset, they're usually not upset with you, it's the situation."

3. Celebrate the good stuff. "Think about your wins during the day," Mullins says. "Remember that difficult client who left with a smile or the puppy that had parvo last week that is doing well today."

If you do lose your cool, know when to apologize. "I'll take a team member into the office and say, 'OK, we just snipped at each other. I want to apologize to you. I want you to know that it's about where I am right now, because I've got three appointments waiting,'" Mullins says. "And usually they're in the same spot, and the problem gets better immediately."

Proceedings papers for techs

The very best behavior advice for new puppy owners (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

The entire hospital staff should play a role in the counseling of new puppy owners.

The technician's role creating a behavior centered veterinary practice (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A focus on pet behavior in the veterinary clinic is an excellent practice builder.

Trying times--dealing with canine adolescent dog (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

A behavior wellness exam is an opportunity to check up on a pet’s behavioral health and answer any related questions a client may have.

Enriching geriatric patient's lives (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

An important time for practices to include a behavioral exam is when a pet becomes a senior.

Tubes and tracheas--all about endotracheal tubes and lesions in difficult intubations (Proceedings)

CVC IN SAN DIEGO PROCEEDINGS

Endotracheal tubes are usually made from silicone, polyvinyl chloride (PVC) plastic or red rubber.