Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
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Dec 01, 2013
By dvm360.com staff

Engaging in meaningful conversations with pet owners is a good first step to show how much you care. So the next time clients ask you questions about the 20/20 report--or question your care and the cost--use these responses to help explain the high-quality care you offer.