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Working on yourself
Source: FIRSTLINE

Form: Scheduling cheat sheet for veterinary receptionists

July 1, 2014

Keep your day running smoothly with this scheduling cheat sheet for your veterinary practice.

Source: FIRSTLINE

Manage your chronic pain in veterinary practice

July 1, 2014

Pull the thorn out of the lion's paw and learn to manage your chronic pain in practice.

Source: FIRSTLINE

BizQuiz: Are you the bully at work?

June 5, 2014

Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.

Source: DVM360 MAGAZINE

Veterinarians may ignore signs of compassion fatigue

May 1, 2014

Negative reviews can contribute to a condition veterinarians are exceptionally prone to—and often suffer from in silence.

Source: FIRSTLINE

The VHMA Files: How to handle a Debbie Downer in your veterinary practice

May 1, 2014

Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.

Source: FIRSTLINE

Phone skills: How to attract cat owners when they call your practice

May 1, 2014

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Source: FIRSTLINE

Ask Shawn: Sick of a sales pitch from a veterinary team member

May 1, 2014

One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?—Sold out

Source: FIRSTLINE

VHMA Management Minute: How to handle a Debbie Downer in your veterinary practice

April 25, 2014

Fighting a Debbie Downer in your veterinary practice? Watch practice manager Leslie Boudreau, BAS, RVT, CVPM, explain how to turn Debbie's frown upside down.

Source: FIRSTLINE

Ask Shawn: Sick of a seller in our veterinary practice

April 10, 2014

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

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