Conflict management advice for the veterinary team - Firstline
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Team Conflict
Source: FIRSTLINE

Ask Shawn: Sick of a seller in our veterinary practice

April 10, 2014

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

Source: FIRSTLINE

BizQuiz: Do you manage--or micromanage?

April 1, 2014

Are you managing or micromanaging your veterinary team? Take this quiz to find out:

Source: FIRSTLINE

How to micromanage your veterinary team and shatter motivation

April 1, 2014

Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.

Source: FIRSTLINE

A veterinary kennel worker seeks team building advice

February 1, 2014

There doesn't seem to be appreciation for kennel technicians at my practice. We do a lot of the dirty work and are treated like we aren't as good as everyone else. How can I make my fellow team members value my work?--In the doghouse

Source: FIRSTLINE

What does the veterinary team do when the "mean girl" is in charge?

January 9, 2014

Keep your friends close and your enemies closer.

Source: VETERINARY ECONOMICS

Ending team animosity at your veterinary practice

November 1, 2013

When opposite personalities collide, it can be difficult to see eye-to-eye. Look for fresh perspective on coworkers' differences to achieve harmony in your workplace.

Source: FIRSTLINE

Our veterinary team is broken

November 1, 2013

Every person at our practice has an important job to keep this business running smoothly. But our reception, kennel and lab team members don't always get along. I wish all areas could be more understanding of each other's jobs. But sometimes it feels like we're considered expendable. How can we bring our group together as a team?—Feeling expendable

Source: FIRSTLINE

Sample conversation tree: Taking your concerns to the boss

September 1, 2013

To prepare for a meeting with your veterinary team manager, write down your thoughts. State the problem in one or two sentences. Next, list two or three specific examples with approximate dates and times. Finally, offer a positive solution. "Fire Mary" isn't what most managers want to hear. Bosses want constructive steps that can help heal your team. Start your conversation with a request that respects your manager's time:

Source: FIRSTLINE

I'm fed up with the manager at my veterinary clinic

September 1, 2013

I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!

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