Communication tools for the veterinary team - Firstline
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Team Communication
Source: FIRSTLINE

Fighting a five-finger discount in your veterinary practice

June 1, 2013

Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! —Suspicious of sticky fingers

Source: FIRSTLINE

Practice life: The ABCs of a clean veterinary team

June 1, 2013

Editor's note: Practice Life is a new column designed to offer tools to help your practice manage daily challenges, big or small, more efficiently

Source: FIRSTLINE

The VHMA Files: Got an idea? Run with it!

June 1, 2013

On the road to veterinary practice improvement, carefully crafted solutions that involve the team win the race.

Source: FIRSTLINE

Microchips: What's your role in the veterinary practice?

June 1, 2013

Help make sure you're spreading the microchip message and improve the chances lost pets will find their way home:

Source: FIRSTLINE

5 steps to cleaner hands

June 1, 2013

Use this advice from the Centers for Disease Control and Prevention to wash your hands the right way every time:

Source: FIRSTLINE

When work makes you sick

June 1, 2013

Sick over work—literally? Whether you only pick up the occasional pet mess or you're in the back treating animals every day, you need to know how to control zoonoses.

Source: FIRSTLINE

10-minute drill: parasite prevention

May 1, 2013

These three game-winning plays will take your veterinary team members through their paces with activities to refresh your parasite prevention skills and educate clients.

Source: FIRSTLINE

Dog bite prevention: What's your role in the veterinary practice?

May 1, 2013

You can handle their bark, but you don't want a bite. Firstline Board member Mandy Stevenson, RVT, offers tips for how each team member can stay safe in practice:

Source: FIRSTLINE

Dental corner: Correcting a congenital cleft palate in your veterinary practice

May 1, 2013

This veterinary hospital team works together to rid a Rhodesian ridgeback of a congenital cleft palate.

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