Skill building tips and tools for the veterinary team - Firstline
CVC West
  • SEARCH:
Team Center
FirstlineFeaturing Information from:

ADVERTISEMENT

Skill Builder
  • 15 ways to work smarter



    Want to get more done in less time? Plan for efficiency with these one-step-at-a-time solutions.

    Tip from Firstline Live 2008: Improve client compliance with role-playing


    Practice is essential to getting it right with clients.

    Relaxation exercise


    Use this tool to ease your burgeoning stress level and help bring balance to your life.

    Solutions for abusive clients


    How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

    Pull-ups push back at stress


    When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.

    Patient record checklist



    Use these checklist to help update and ensure complete patient medical records.

    Create a triangle of wellness


    Use these tips from Christiane Holbrook, a life coach in Pasadena, Calif., to maintain a healthy life balance.

    7 tips to defuse angry clients


    Review these techniques to help you prepare for your next encounter with aggressive clients.

    What's keeping you up at night?


    Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said:

ADVERTISEMENT

Click here