15 ways to work smarter September 1, 2006 By: Portia Stewart

Want to get more done in less time? Plan for efficiency with these one-step-at-a-time solutions.

Tip from Firstline Live 2008: Improve client compliance with role-playing August 22, 2008

Practice is essential to getting it right with clients.

Relaxation exercise July 1, 2008

Use this tool to ease your burgeoning stress level and help bring balance to your life.

Solutions for abusive clients July 1, 2008 By: Sheila Grosdidier, BS, RVT

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Pull-ups push back at stress July 1, 2008 By: Therese Holmes

When stress drags down team members at Ontario Veterinary Hospital in Ontario, they pull themselves up with pull-ups.

Patient record checklist July 1, 2008

Use these checklist to help update and ensure complete patient medical records.

Create a triangle of wellness July 1, 2008 By: Margie Carr

Use these tips from Christiane Holbrook, a life coach in Pasadena, Calif., to maintain a healthy life balance.

7 tips to defuse angry clients July 1, 2008 By: Sheila Grosdidier, BS, RVT

Review these techniques to help you prepare for your next encounter with aggressive clients.

What's keeping you up at night? July 1, 2008 By: Portia Stewart

Ever wake up in the middle of the night and worry about work? What's on your mind as you toss and turn, silently seething over the sleep you're missing and the problem that won't stop rolling around in your mind? We wanted to know. So in March, we asked. Here's what you said: