FIRSTLINE, May 1, 2014 - Firstline
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FIRSTLINE, May 1, 2014
Ask the Experts
Ask Shawn: Sick of a sales pitch from a veterinary team member
By Shawn McVey, MA, MSW
One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?—Sold out
Pearls of Practice
Sample script: How to answer pet owners' DIY vaccination questions
By Oriana D. Scislowicz, BS, LVT
Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.
3 tips to talk about natural products with pet owners
By Julie Mullins
Learn how to respond when clients ask about natural products for their pets.
The VHMA Files: How to handle a Debbie Downer in your veterinary practice
By Christine Shupe
Turn a Debbie Downer's frown upside down and create positive energy to help your veterinary team members embrace change.
Conversation tree: Discuss dental care for senior pets
As pets age, their owners may resist dental care, insisting their pets are too old for anesthesia or offering up other myths when they turn down the care you recommend. Consider these tips to explain the value of dental care at every stage of life, including the golden years.
Use doorbells to offer peaceful goodbyes during euthanasia
By Pamela A. Kwiatkowski, DVM, MS
Pet owners saying goodbye to their beloved pets may need a little more time in the exam room. Use a wireless doorbell so they can alert you when they're ready for the doctor.
Dog bite prevention for the littlest pet owners
By Adam Oliver
Keep people—and pets—safe with these quick tips to head off dangerous situations.
5-minute drill: How veterinary team members can handle pets' pain
Educate pet owners about the pain prevention steps your veterinary practice can take to keep pets comfortable.
Leadership challenge
Leap to the aid of forgotten felines
By Jessica Goodman Lee, CVPM
Consider these tools and advice to make sure cats are represented in your veterinary practice.
Cat crisis phone checklist: How veterinary receptionists can help
By Jennifer Graham
When cat owners call your veterinary practice, follow these tips to welcome them to your cat-friendly environment.
Sample scripts: How to respond to cat owners who resist veterinary care
By Eliza Sundahl, DVM
Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.
Phone skills: How to attract cat owners when they call your practice
By Jennifer Graham
Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.
Make the first veterinary visit count for cats
By Jessica Goodman Lee, CVPM , John Volk
Here's how your team can help lock in a lifetime of care for cats.
By the Numbers
The state of veterinary cat care
Take a look to see if your state made the list of longest lifespans for cats.
Making It Meaningful
Create your own online veterinary team support group
By Tanika Weber, RVT
Connecting with veterinary colleagues online can offer support and a listening ear when you need it.
Veterinary team members rescue senior cats
By Tanika Weber, RVT
When an elderly pet owner's health declined, a group of veterinary colleagues rallied to offer support and find a new home for his senior cats.

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