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FIRSTLINE, Jan 1, 2013

Ask the Experts When the cat's away Q: We've been through two managers in the past two years, and our team morale is beginning to fizzle out. The practice owner is always out on farm calls, and several associates arrive late and leave early. Some of the other team members are following their bad habits. How can we stay focused when there's no leadership? One cat, four cats, 10 cats ... more? Q: How many pets per team member does our practice need to pay for? Pearls of Practice The right frame in mind Use this tip to keep the urine in the fridge safe Sample script: Talk up the benefits of digital radiography Digital radiography makes many things possible in the clinic - explain that to your clients. Put your joy in a jar Use a mason jar to collect your accomplishments Turn management into a team event What goes on when the management team meets behind closed doors? Dr. Kevin Lowe and the leaders at Flint River Animal Hospital in Huntsville, Ala., are taking the mystery out of meetings by including their head technician, Slade McElroy. Building the bond Coping with grief at your veterinary practice By Jennifer Graham The final chapter of my pet's life was much harder than I expected. Here's how I'm adjusting to life after loss. Keeping up appearances in your veterinary practice By Jennifer Graham With my loss fresh in my mind, keeping composure at work has been harder than I expected. Client Communication The key to veterinary clients' hearts (and bosses' too!) By W. Bradford Swift, DVM Unlock your potential in the veterinary practice with communication that elevates the service you offer—and makes heartfelt connections with the clients you serve. Four weeks to more heartfelt communication in your veterinary practice Practicing these four communication principles will help bring more heart and compassion to your practice experience. Team Training Notes on parasite prevention programs in veterinary practice Put parasites in their place with a symphony of tools that work together to create harmony for pets. 5 tips to put a lid on litters By Portia Stewart Help clients make smart decisions about pet ownership and reduce pet overpopulation. Money Matters Help your veterinary practice walk the financial tightrope By Portia Stewart You've got questions, we've got answers. Here's what you need to know to understand the business you work for.

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