FIRSTLINE, Jan 1, 2013 - Firstline
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FIRSTLINE, Jan 1, 2013
Ask the Experts
When the cat's away
Q: We've been through two managers in the past two years, and our team morale is beginning to fizzle out. The practice owner is always out on farm calls, and several associates arrive late and leave early. Some of the other team members are following their bad habits. How can we stay focused when there's no leadership?
One cat, four cats, 10 cats ... more?
Q: How many pets per team member does our practice need to pay for?
Pearls of Practice
The right frame in mind
Use this tip to keep the urine in the fridge safe
Sample script: Talk up the benefits of digital radiography
Digital radiography makes many things possible in the clinic - explain that to your clients.
Put your joy in a jar
Use a mason jar to collect your accomplishments
Turn management into a team event
What goes on when the management team meets behind closed doors? Dr. Kevin Lowe and the leaders at Flint River Animal Hospital in Huntsville, Ala., are taking the mystery out of meetings by including their head technician, Slade McElroy.
Building the bond
Coping with grief at your veterinary practice
By Jennifer Graham
The final chapter of my pet's life was much harder than I expected. Here's how I'm adjusting to life after loss.
Keeping up appearances in your veterinary practice
By Jennifer Graham
With my loss fresh in my mind, keeping composure at work has been harder than I expected.
Client Communication
The key to veterinary clients' hearts (and bosses' too!)
By W. Bradford Swift, DVM
Unlock your potential in the veterinary practice with communication that elevates the service you offer—and makes heartfelt connections with the clients you serve.
Four weeks to more heartfelt communication in your veterinary practice
Practicing these four communication principles will help bring more heart and compassion to your practice experience.
Team Training
Notes on parasite prevention programs in veterinary practice
Put parasites in their place with a symphony of tools that work together to create harmony for pets.
5 tips to put a lid on litters
By Portia Stewart
Help clients make smart decisions about pet ownership and reduce pet overpopulation.
Money Matters
Help your veterinary practice walk the financial tightrope
By Portia Stewart
You've got questions, we've got answers. Here's what you need to know to understand the business you work for.

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