FIRSTLINE, Dec 1, 2012 - Firstline
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FIRSTLINE, Dec 1, 2012
Ask the Experts
Personal problems, professional consequence
By Shawn McVey, MA, MSW
I'm going through an ?unexpected romantic breakup, and it's affecting my veterinary work. Several of my co-workers have noticed my distraction and made comments. I'm trying to stay more focused, but I don't want to talk about my personal life—our practice manager tends to gossip. I don't want to lose my job over this. What should I do? —Broken Heart
Beat bullies in veterinary practice
Some of my co-workers have decided they don't like me, and they criticize my work constantly. What should I do?
Pearls of Practice
Dental corner: Lingual squamous cell carcinoma
Firstline's Dental Corner offers an up-close look at interesting and life-saving dental procedures and the technician's role in veterinary dental support and care.
Client Communication
Everything you always wanted to know about pet insurance (but were afraid to ask)
By Portia Stewart
Use this advice to learn the best strategies to talk to pet owners about how to pay for the care their pets need. Then take your floundering pet insurance program and boost it to a new level of service to protect the pets you serve.
Professional Growth
14 ways to grow in your job
Consider this list of ways to spice up your career as a credentialed veterinary technician.
You can be the (nearly) perfect veterinary technician
By Susan Logan, BS, CVT
A successful career is about more than perfect catheter placement. Discover what veterinarians want most from their technicians—then use this list of seven habits to put your career on the fast track.
5 steps to a successful career
By Phil Barnes
Consider these lessons from team members who've been there—and done that—and build the ?foundation for a lasting career that offers opportunities to grow and celebrates your passion for practice.
The perfect veterinary receptionist
By Rachael Simmons
What makes a star customer service representative? Do you have what it takes?
The roller coaster of veterinary medicine
From the highs of newborn puppies to the lows of euthanasia, establishing a career in veterinary medicine takes stamina and determination through all of the ups and downs.
Patient care
6 tips to help pets heal at your veterinary practice
By Portia Stewart
Use this advice to communicate with pet owners more effectively and offer appropriate follow-up care when pets have wounds that won't heal.
Client Education
Weigh in on weight problems
By Portia Stewart
Tip the scales in pets' favor with these tips to create a weight-loss program that connects pet owners to your practice and helps pets reach their ideal weight.

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