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FIRSTLINE, Oct 1, 2012

Client Communication Attack veterinary clients' anesthesia fears By Oriana D. Scislowicz, BS, LVT When clients hesitate to have their pet put under, be primed to pounce on their misconceptions, bat down myths about anesthesia, and strike back with facts and recommendations customized to their pet's condition. Practice builder 6 steps to better behavior By Sherrie Yuschak, RVT If your patients are known for their devilish behavior, find out how you can help your practice step up behavior services to change that Team Training Refill your well of compassion in your veterinary practice When your well runs dry, it's impossible to offer the service pets and their owners need. A healing environment requires healthy healers. Here's what you need to know to take care of yourself - and your colleagues. Communication Strategies Parasite talks: What's your role? By Portia Stewart Consider this quick guide to what you should - and shouldn't - say to lock in parasite prevention compliance. Pearls of Practice Soothe your savage beast Play classical music in your veterinary practice to set the mood. Happy birthday, dear Rex Our veterinary practice sends out birthday greetings. Dental corner: Assisting a cat with a jaw fracture A feline suffers from a fractured mandible after a car accident. Ask the Experts Ask Shawn: Ouch! Am I totally toxic team member? By Shawn McVey, MA, MSW What do I do if I'm the toxic team member? School vs. experience in veterinary practice I work at a veterinary practice, and I'd like to move into management. How do I stack up against candidates with college degrees.

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