Source: FIRSTLINE
 March 10, 2010
By:Gina Toman, RVT
Saying the wrong thing to clients could result in misunderstandings about the care their pets need.
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Source: FIRSTLINE
January 28, 2010
By:Gina Toman, RVT
How to use mystery shoppers to improve client communications.
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Source: FIRSTLINE
December 11, 2009
By:Gina Toman, RVT
These scheduling secrets will calm the chaos at your practice.
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Source: FIRSTLINE
October 14, 2009
By:Gina Toman, RVT
Follow this simple rule to avoid long client wait times.
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Source: FIRSTLINE
September 30, 2009
By:Gina Toman, RVT
Here's how to use Twitter and Facebook to your practice's—and clients'—advantage
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Source: FIRSTLINE
August 19, 2009
By:Gina Toman, RVT
Posting client forms online saves pet owners' time and yours.
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Source: FIRSTLINE
July 24, 2009
By:Gina Toman, RVT
Role-playing doesn't have to be hokey or scary. Here's how to do it right
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Source: FIRSTLINE
June 19, 2009
By:Gina Toman, RVT
Follow these simple step-by-step instructions to convert phone-call reminders into e-mails.
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Source: FIRSTLINE
June 10, 2009
By:Gina Toman, RVT
Save time and money by sending personalized mass e-mails to clients.
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