August 24, 2008
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Here's help for overworked receptionists.

July 1, 2008 By:
Kelly Stazyk
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Take charge of the problems that swamp your practice and make it a brighter day for your team.

July 1, 2008 By:
Lorraine Monheiser List, CPA, CVA, MEd
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How do we tell clients we can't help them when they can't pay for the care their pet receives?

July 1, 2008

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Use these checklist to help update and ensure complete patient medical records.

July 1, 2008 By:
Pam Stevenson, CVPM
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You: Hello, Ms. Worrysome.

June 1, 2008
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Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

June 1, 2008 By:
Julie Gurnon
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Show your new team members you're working to make their jobs easier and provide the best service and care.

June 1, 2008

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Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

June 1, 2008 By:
Rachael Hume
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When some clients brush off our post-surgery care instructions, they end up paying for it—twice.
