Tip from Firstline Live 2008: Fix your phone troubles August 24, 2008

Here's help for overworked receptionists.

5 ways to work smarter July 1, 2008 By: Kelly Stazyk

Take charge of the problems that swamp your practice and make it a brighter day for your team.

Communicate clients' payment options July 1, 2008 By: Lorraine Monheiser List, CPA, CVA, MEd

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Patient record checklist July 1, 2008

Use these checklist to help update and ensure complete patient medical records.

Sample script: Offer smooth discharge visits July 1, 2008 By: Pam Stevenson, CVPM

You: Hello, Ms. Worrysome.

The topics you tailor June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Trainees: Open up to learning June 1, 2008 By: Julie Gurnon

Show your new team members you're working to make their jobs easier and provide the best service and care.

Technician in-room checklist June 1, 2008

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

One way clients burst my bubble June 1, 2008 By: Rachael Hume

When some clients brush off our post-surgery care instructions, they end up paying for it—twice.