Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Receptionists: Use your power and fix this phone mistake

July 10, 2014

The client's mood is in your hands.

Source: FIRSTLINE

Rabies education for pet owners

July 1, 2014

Use these three fast facts to remind pet owners about the importance of rabies vaccination.

Source: FIRSTLINE

Match pets with the right owners

July 1, 2014

It often takes more than luck to match the right pets and people for a lifetime of love. If you can get involved early, you can save heartache for pets and people.

Source: dvm360

The flea control toolkit

July 1, 2014

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)

Source: FIRSTLINE

Use code words in veterinary practice

July 1, 2014

When a pooch tinkles in the waiting room or a pet needs a muzzle, code words can put a positive spin on delicate situations.

Source: VETERINARY ECONOMICS

Resources to help you and your team connect with cat-owning clients

June 13, 2014

Put these feline-focused handouts to work for your veterinary clinic today.

Source: FIRSTLINE

Finding the sunshine in euthanasia

June 1, 2014

The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.

Source: FIRSTLINE

3 steps for pet nutrition home runs

June 1, 2014

Help Mr. Jones hit the ball out of the park by following your veterinary practice's recommendations for Smokey's nutrition.

Source: VETERINARY ECONOMICS

Client handout: What to do for my dog's itchy, sore ears?

June 1, 2014

Use this handout to talk to veterinary clients about what otitis is and what they can do to help their pet.

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