Source: FIRSTLINE
 October 1, 2011
Q: How can veterinary clients fight their pet's obesity problems?
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Source: FIRSTLINE
August 1, 2011
Once clients are out of your sight, your veterinary practice is probably out of their mind. Find out how to sends the most effective and cost-efficient client reminders.
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Source: FIRSTLINE
July 1, 2011
Install this cell phone rule to save your sanity.
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Source: FIRSTLINE
June 1, 2011
By:Bash Halow, CVPM, LVT
As a caring, compassionate veterinary team member, it makes sense that you want to offer discounts to needy or deserving clients. But a little here and there can add up—perhaps to the point of hurting your practice's bottom line.
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Source: FIRSTLINE
May 31, 2011
Talk to your veterinary clients about keeping these medications out of pets' reach to prevent potentially life-threatening effects.
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Source: FIRSTLINE
May 1, 2011
By:Jennifer Graham
That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.
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