Video from Shawn McVey

The most common veterinary management challenge VETERINARY ECONOMICS - May 16, 2013 Clarity in the clinic is crucial.

Talking to upset veterinary clients FIRSTLINE - July 25, 2012 Don't ignore your emotions, but don't fight them.

Top 10 ways to kill team communication FIRSTLINE - March 23, 2011 Shawn McVey describes actions sure to sabotage the clear communication on which teamwork thrives.

Articles by Shawn McVey

Ask Shawn: Dissed by our veterinarian FIRSTLINE - September 1, 2012 Our veterinarian constantly picks on everything we do at work. Help!

Ask Shawn: Getting a fair shake as a male veterinary technician FIRSTLINE - June 1, 2012 I'm a male technician in a mostly female practice. I've been here just as long as another female technician who's less experienced than me. She was promoted—I wasn't. How do I get my fair shake?

Creative rewards for veterinary team members FIRSTLINE - December 21, 2011 Innovative ideas for showing gratitude.

Live from the CVC in Kansas City: How to transform toxic team members VETERINARY ECONOMICS - August 28, 2011 You know your practice has toxic employees, but do you know how to change them? Shawn McVey reveals how to detox your team.

Q&A: Tired of babysitting my veterinary team members FIRSTLINE - June 1, 2011 Q: I've worked as a practice manager for 10 years and I still can't get people to take responsibility. What can I do to encourage my team members to step up to the plate? —Burnt-out

Interactive articles by Shawn McVey

Emotional stages of change FIRSTLINE - June 15, 2009 An emotional outline of adaptation.

Interactive chart: Interpreting body language FIRSTLINE - January 29, 2009 Learn how to read physical signals so you can hear what pet owners aren't saying.