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Communication expert Shawn McVey, MS, MSW
Shawn McVey, MA, MSW, is owner of McVey Management Solutions (formerly IVMS), a consulting business that specializes in improving health care delivery systems and correcting workplace culture. He is also a member of the Firstline and Veterinary Economics editorial advisory boards. He regularly leads Firstline Live, the Veterinary Economics Managers retreat, and a range of practice management sessions at CVC in Washington D.C., CVC in Kansas City, and CVC in San Diego.
Video from Shawn McVey
Can veterinary clinics compete with shelters?
VETERINARY ECONOMICS - March 12, 2014
Adapt and survive market segmentation by the consumer.
What's wrong with my posture in the veterinary exam room?
FIRSTLINE - June 13, 2013
Stand up straight and send a message.
The most common veterinary management challenge
VETERINARY ECONOMICS - May 16, 2013
Clarity in the clinic is crucial.
Articles by Shawn McVey
Ask Shawn: Am I a hospital administrator or a custodian?
FIRSTLINE - June 1, 2014
Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.
Live from CVC: Does your mission motivate your team?
FIRSTLINE - May 7, 2014
Is there a bleep in your veterinary practice's internal mission statement--and does it motivate you? Business Channel Director Brendan Howard shares one practice's mission statement from Shawn McVey's preconvention seminar, "Hit Your Hospital's 'Refresh' Button: Pathway Planning for a New Future" at CVC Washington D.C.
Ask Shawn: Sick of a seller in our veterinary practice
FIRSTLINE - April 10, 2014
One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out
How to juggle a veterinary job and training
FIRSTLINE - December 1, 2013
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
Ask Shawn: Dissed by our veterinarian
FIRSTLINE - September 1, 2012
Our veterinarian constantly picks on everything we do at work. Help!
Interactive articles by Shawn McVey
Emotional stages of change
FIRSTLINE - June 15, 2009
An emotional outline of adaptation.
Interactive chart: Interpreting body language
FIRSTLINE - January 29, 2009
Learn how to read physical signals so you can hear what pet owners aren't saying.
Proceedings papers from Shawn McVey
Governance writing the rules of the road (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
Core characteristics of good governance: participation, rule of law, transparency, responsiveness, consensus orientation, equity, effectiveness and efficiency, accountability, and strategic vision.
When work gets toxic: Stress management (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
The syndrome of toxic work overtakes you when what's happening at work causes protracted bouts of distress, culminating in emotional suffering or physical symptoms and heightened by the perceived inability to stop the pain and move on to find or create a reward situation.
Difficult doctors: Coaching the alpha (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
Why this? Why now? It's the most common complaint of managers in veterinary medicine.
Critical aspects of management development (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
One size does not fit all... Not only do managers need to adapt to the business needs but owners need to know how to direct the manager and set them up for success.
Getting change ready (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
To deal with growth, we are really talking about how we handle change in the workplace.

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