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Communication expert Shawn McVey, MS, MSW
Shawn McVey, MA, MSW, is owner of McVey Management Solutions (formerly IVMS), a consulting business that specializes in improving health care delivery systems and correcting workplace culture. He is also a member of the Firstline and Veterinary Economics editorial advisory boards. He regularly leads Firstline Live, the Veterinary Economics Managers retreat, and a range of practice management sessions at CVC in Washington D.C., CVC in Kansas City, and CVC in San Diego.
Video from Shawn McVey
Top 10 ways to kill team communication
FIRSTLINE - March 23, 2011
Shawn McVey describes actions sure to sabotage the clear communication on which teamwork thrives.
Shawn McVey video: Smoothing the shift change
VETERINARY ECONOMICS - October 14, 2010
Shift change is an easy time to lose track of something important. Shawn McVey offers advice on avoiding such problems.
Top 10 ways to make your boss hate you
FIRSTLINE - September 1, 2010
Watch Shawn McVey explain how to get on your manager's bad side.
Articles by Shawn McVey
Creative rewards for veterinary team members
FIRSTLINE - December 21, 2011
Innovative ideas for showing gratitude.
Live from the CVC in Kansas City: How to transform toxic team members
VETERINARY ECONOMICS - August 28, 2011
You know your practice has toxic employees, but do you know how to change them? Shawn McVey reveals how to detox your team.
Q&A: Tired of babysitting my veterinary team members
FIRSTLINE - June 1, 2011
Q: I've worked as a practice manager for 10 years and I still can't get people to take responsibility. What can I do to encourage my team members to step up to the plate? —Burnt-out
6 keys to communication, á la Shawn McVey
FIRSTLINE - May 7, 2011
CVC Washington D.C. Power Hour speaker explains how to engage in more effective conversations.
Q&A: How should I deal with a veterinary boss that shouts and curses at me?
FIRSTLINE - May 1, 2011
No team member should have to deal with that verbal abuse. It's time to take the veterinarian aside.
Interactive articles by Shawn McVey
Emotional stages of change
FIRSTLINE - June 15, 2009
An emotional outline of adaptation.
Interactive chart: Interpreting body language
FIRSTLINE - January 29, 2009
Learn how to read physical signals so you can hear what pet owners aren't saying.
Proceedings papers from Shawn McVey
Governance writing the rules of the road (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
Core characteristics of good governance: participation, rule of law, transparency, responsiveness, consensus orientation, equity, effectiveness and efficiency, accountability, and strategic vision.
When work gets toxic: Stress management (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
The syndrome of toxic work overtakes you when what's happening at work causes protracted bouts of distress, culminating in emotional suffering or physical symptoms and heightened by the perceived inability to stop the pain and move on to find or create a reward situation.
Difficult doctors: Coaching the alpha (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
Why this? Why now? It's the most common complaint of managers in veterinary medicine.
Critical aspects of management development (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
One size does not fit all... Not only do managers need to adapt to the business needs but owners need to know how to direct the manager and set them up for success.
Getting change ready (Proceedings)
CVC IN KANSAS CITY PROCEEDINGS - August 1, 2008
To deal with growth, we are really talking about how we handle change in the workplace.

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