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Our Current Issue
Ask the Experts
My veterinary practice owner gives mixed signals
My practice owner assigns tasks, and she's very hands-off as I work on projects. When I ask for feedback, she says, "You're in charge. I know you'll do great." Then, when I pass off the final project, she nitpicks and points out all the ways she would have done it differently. I'm feeling bullied here. What can I do?
Pearls of Practice
The VHMA Files: True confessions of veterinary practice owners
By: Christine Shupe
Practice owners speak candidly about what they would like to say to managers.
Fish for ways to appreciate your veterinary team members
Use this tip to recognize team members' exceptional efforts.
Rabies education for pet owners
By: Adam Oliver
Use these three fast facts to remind pet owners about the importance of rabies vaccination.
Team safety
Manage your chronic pain in veterinary practice
By: Oriana D. Scislowicz, BS, LVT
Pull the thorn out of the lion's paw and learn to manage your chronic pain in practice.
Client Communication
Use code words in veterinary practice
By: Andy Roark, DVM
When a pooch tinkles in the waiting room or a pet needs a muzzle, code words can put a positive spin on delicate situations.
Match pets with the right owners
By: Julie Mullins
It often takes more than luck to match the right pets and people for a lifetime of love. If you can get involved early, you can save heartache for pets and people.
Skill Builder
Schedule right, schedule tight in veterinary practice
By: Mandy Stevenson, RVT
Make scheduling a snap—and keep your clinical team happy and on pace—with these scheduling guidelines.
Our Previous Issue
Ask the Experts
Ask Shawn: Am I a hospital administrator or a custodian?
By: Shawn G. McVey, MA, MSW
Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.
Pearls of Practice
The VHMA Files: Be a fly on the wall
By: Christine Shupe
Veterinary managers speak frankly about what they would like to say to practice owners.
3 steps for pet nutrition home runs
Help Mr. Jones hit the ball out of the park by following your veterinary practice's recommendations for Smokey's nutrition.
3 reasons pet owners say "no" to microchips
By: Adam Oliver
Learn how to respond when pet owners resist your microchip recommendations.
Team Builder
Got bullies in your veterinary practice?
By: Oriana D. Scislowicz, BS, LVT
When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies—and tips to bear down.
Making It Meaningful
Finding the sunshine in euthanasia
By: Cori Weber
The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.
Communication Strategies
Float strong veterinary recommendations to pet owners
Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.
Part 1: Raise clients' awareness of pet weight problems
dvm360
Part 1 of a six-part online learning course about making successful pet weight loss recommendations.
Part 2: Prepare your team
dvm360
Part 2 of a six-part online learning course about making successful pet weight loss recommendations.
Part 3: The perfect weight-loss appointment
dvm360
Part 3 of a six-part online learning course about making successful pet weight loss recommendations.
Canine Colors
BizQuiz: Test the true color of your temperament at work
FIRSTLINE
See what shade your—and your team members'—work temperament is with this short quiz. Then learn how to best blend with other shades by checking out a few colorful examples.
4 true colors: Why your personal hue matters
Sometimes veterinary team members clash. Decrease the collisions and their effects by gaining a better understanding of your team members' temperaments.
FIRSTLINE
A new profiling program adapted specifically for veterinary use recognizes veterinarians and team members' temperaments by color: blue, green, gold, and orange. Find out which one you are.
What colors are your clients?
FIRSTLINE
The color-based profiling program isn't just for building more effective team relationships. You can also use it to improve your interactions with clients.
2 case studies: Canine Colors in action
FIRSTLINE
Two examples show how understanding team members' temperaments can head off conflict and encourage goodwill.
Resources for senior weight loss
Teach clients about canine weight loss
FIRSTLINE
Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss.
Tips for healthy weight loss in cats
Keeping felines trim isnt always an easy feat, so make sure your clients know the facts and have a healthy strategy for safely shedding those excess pounds.
FIRSTLINE
Keeping felines trim isn?t always an easy feat, so make sure your clients know the facts and have a healthy strategy for safely shedding those excess pounds.
Age and obesity go hand in hand
FIRSTLINE
Study shows extra pet pounds add up with old age.
The perfect weight-loss visit
Team members must start fighting obesity the minute an overweight pet waddles in the practice door.
FIRSTLINE
Start fighting obesity the minute an overweight pet waddles in the practice door.
Fight the giant
Pet obesity is a big problem, but that doesn't mean you should throw in the towel. By educating clients—and your team members—you can knock out this debilitating condition.
FIRSTLINE
Pet obesity is a big problem, but you can knock out this debilitating condition.

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