Veterinary team - Firstline
CVC 2009
  • SEARCH:
FirstLine

ADVERTISEMENT

Previous StoryPlay / PauseNext Story


Here are the Firstline Challenge activities for this week.

•Have a fierce conversation. Need to talk to your boss? Consider this receptionist's real-life example.

•Take a short, fun quiz to determine your communication style. Could you change the way you talk in order to get along better with team members?

Veterinary reception areas
Join the Firstline Challenge to improve yourself and pets' health
line
Our Current Issue
Client Relations
Pet food for the soul
By: Caitlin Rivers
A team member's true story of starting a pet food pantry.
Team Building
Managers: Take action
By: Debbie Allaben Gair, CVPM
Here are three ways to help your team work together more cohesively.
Forget "us vs. them"
By: Debbie Allaben Gair, CVPM
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.
Front Desk
Introducing the Firstline Challenge
By: Kerry Hillard Johnson
Here's information about how to improve yourself and your team—and even win an iPod Touch.
By the Numbers
Four ways to say no nicely
By: Liz Nartowicz
Don't fall victim to the yes syndrome. Use these techniques to say nay.
Pearls of Practice
Massachusetts legislature looking at techician licensing
East coast updates on technician licensing.
Keep E-collars handy
Clinic offers organization tip.
Always know where your needles are
See how one clinic keeps track of needles and sringes.
Sample script: Therapuetic diets
Talk to clients about the importance of therapeutic pet food.
Skill Builder
How to keep meticulous medical records
By: Paige Phillips, RVT
It's difficult to document everything in a medical record and even harder to know who should do it and when. Cut out the guesswork with these guidelines.
Ask the Experts
Pesky pest problem
By: Gina Toman, RVT
Make talking about fleas less uncomfortable.
Ask Amy: Part-time work for full-time pay — it's not fair
Amy offers advice on equity in pay.
Web Exclusive
Recording anesthesia info in medical records
When you administer anesthesia, make sure you completely document the process.
Managers: End team rivalries
By: Debbie Allaben Gair, CVPM
If you?re managing a divided team, try this rivalry-specific advice for ending the practice standoffs.
How to start a pet food bank
By: Caitlin Rivers
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
Medical records for emergencies
Emergency medical records are arguably the most important records you'll keep.
Medical records: Get doctors to comply
To help veterinarians complete medical records in a timely manner, follow these tips.
Our Previous Issue
Client Relations
Extend hours to keep clients happy and patients healthy
Extend hours to keep clients happy and patients healthy.
Clients' No. 1 complaint
What's the best way to minimize the cash clash?
Connect with your community online and off
The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.
Real clients reveal why they love their veterinary practices
By: Portia Stewart
Real clients share what keeps them going back to their practices.
Professional Development
Should your practice install video surveillance?
By: Sheila Grosdidier, BS, RVT
Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance.
Video surveillance: Who's watching you?
By: Sheila Grosdidier, BS, RVT
More and more practices are using video surveillance. Here's what you need to know about being filmed at work.
Employees' privacy rights
Can your boss check your online activity? Read this before you send another e-mail at work.
By the Numbers
America's 5 most wanted dogs
By: Liz Nartowicz
The most popular dogs in America can teach you a thing or two about how to become the pick of your practice.
Pearls of Practice
Give cremations a personal touch
Give cremations a personal touch.
Free dental exams increase client awareness
Complimentary tooth checks increase the number of dental cleanings—and thus healthy pets.
How to confront co-workers without the drama
Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example.
Shower pets with security
Use shower curtains to keep caged animals anxiety levels low.
Skill Builder
Rehabilitation defined
This glossary provides the definitions of terms used in the article Creature Comfort.
How rehab helps pets
By: Kathy Coffman, CCRT, CMT
A quick Q&A to get you up to speed on rehabilitation.
A splashy way to rehabilitate pets
Underwater treadmills help pets recover.
Ask the Experts
Why your food trumps pet stores'
Here's your script for talking to clients about the importance of buying therapeutic pet food at your clinic—not a pet store.
Ask Amy: Veterinary assistant asks what to do about irresponsible pet owners
A veterinary assistant in a college town seeks advice about how to educate young pet owners.
Your role with referrals
What can team members do to help veterinarians as they refer more cases?
Part 1: Raise clients' awareness of pet weight problems
dvm360
Part 1 of a six-part online learning course about making successful pet weight loss recommendations.
Part 2: Prepare your team
dvm360
Part 2 of a six-part online learning course about making successful pet weight loss recommendations.
Part 3: The perfect weight-loss appointment
dvm360
Part 3 of a six-part online learning course about making successful pet weight loss recommendations.

ADVERTISEMENT

ViewArchiveSubscribe
Click here