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|  | | Front Desk
Bracing for the big one
By:
Kerry Hillard Johnson
The final chapter of the Firstline Challenge prepares you to build strong bonds with clients by providing excellent service and education. |
| | Ask the Experts
| | Pearls of Practice
| | Patient care
| | Industry issues
Do you support declaw bans?
By:
Leslie Boudreau, RVT,
Jennifer Conrad, DVM
Two team members sound off about the recent California declaw bans. |
| | Client Education
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|  | | Client Relations
| | Front Desk
I screwed up so you won't
By:
Kerry Hillard Johnson
How to continue to grow in your career while humbly remembering lessons learned. |
| | Ask the Experts
| | my view
The call of the client
By:
Rachael Hume
Giving clients quotes over the phone can be challenging—but that's what makes it worthwhile. |
| | Pearls of Practice
Mangled mats get brand-new life
The Davis Animal Hospital in Naples, Fla., uses rubber mats in every large cage to provide pets with padding and stability. | Putting the freeze on parasites
Many clients don't realize flea, tick, and heartworm prevention continues to be necessary even when the temperature dips. Here are some ideas on how to jump-start an educational conversation. | Perfectly prepped antibiotic
For reconstituting medications such as amoxicillin drops or amoxicillin drops with clavulanic acid, the practice team at Occidental Veterinary Hospital in Occidental, Calif., uses an 8-oz dispensing bottle with a re-autoclaved 12-ml syringe. | Handing out handmade hugs
When a team member is out sick or experiences a difficult time, the staff at the Waynesville Veterinary Hospital shows it cares by sending hugs—of the personalized paper variety. | Angel pins help pets and people
Team members at the Stanglein Veterinary Clinic in Northampton, Pa., attach angel pins to critical patients' kennels, along with a note explaining the gift. | Gift cards make re-draws a treat
When results from an outside lab or in-clinic equipment show errors with blood samples, clients must bring their pets back in for a re-draw. |
| | Professional Growth
| | By the Numbers
5 reasons to fail today
The coming new year offers the perfect time to go out on a limb—even if you fall flat. Here are five phenomenal ways your setbacks help you climb to the top. |
| | Skill Builder
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