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Our Current Issue
Professional Growth
4 ways to balance life in veterinary practice
By: Susan Logan, BS, CVT
Finding the right work and life balance is tricky, and leaning too far either way can lead to a nasty spill.
A balancing act: Jennifer Graham's story
To this day, I still feel that the receptionist has the most stressful and undervalued position in the veterinary clinic.
A balancing act: Marianne Mallonee's story
Managing a healthy work-life balance is a topic that's near and dear to my heart, primarily because I struggle with it every day.
A balancing act: Kyle Wendy Skultety's story
Juggling a full-time job, online classes, and a husband sounds complicated.
A balancing act: Kyle Palmer's story
I've taken a number of steps to ensure that I maintain a healthy balance between work and the rest of my life.
Ask the Experts
Q&A: Fight veterinary clients' fears with microchip facts
Sometimes clients are afraid to have their pets microchipped. What can I say to calm their fears?
Pearls of Practice
A tough pill to swallow
Pill your cat and stay on good terms.
Stop sticker shock in veterinary practice
Provide estimates and payment options to block the shock.
Singing the heartworm heartache and Lyme disease blues
Focus on the problem at hand and move forward with treatment.
Patient care
Canine aggression: Getting to a good walk
By: Gary Landsberg, BSC, DVM, DACVB, CECVBM-CA
When the nightly walk becomes a nightmare for pet owners and their dogs, it's time for veterinary technicians to intervene.
Team Training
Team up for healthier pets
By: Portia Stewart
Every veterinary team member has a hand in safeguarding pets' health.
3 steps to ease the strain of an itchy workup
Follow these steps to get veterinary clients to follow through.
Our Previous Issue
Communication Strategies
4 ways to stay out of the boss's doghouse
By: Bash Halow, CVPM, LVT
In the high-stakes world of veterinary medicine, tempers can spark easily.
Do you know when to walk away?
Learn how to tame your temper in the veterinary clinic.
Whistle where you work
Afraid to report workplace violations in the veterinary clinic? Don't be.
Pearls of Practice
Tulips and lilies and bone meal—oh my!
Roses are red, violets are blue, protect patients from flowers—your veterinary clients will thank you!
3 ways to make a case for veterinary vaccinations
Tired of your veterinary clients' excuses when it comes to vaccinations? Take the frustration out of these conversations.
Client Education
4 recommendations your veterinary clients ignore
By: Portia Stewart
When veterinary clients bury their heads in the sand, they miss important recommendations. Here's how to get their attention.
The pain's in the purr
Help veterinary clients identify their pets' pain.
Ask the Experts
Ask Shawn: The case of the missing kitten
By: Shawn McVey, MA, MSW
Learn what to do when a veterinary client finds a lost pet and doesn't want to return him to his owners.
Q&A: Mouthing off on oral veterinary care
Wish your veterinary clients brushed their pets' teeth everyday? Here's how to spread awareness.
Patient care
Nutritional nuggets for hyperthyroid cats
By: Charlotte Higgins, AS, CVT
The right veterinary diet can be key to helping manage hyperthyroidism. Consider this advice about how to offer nutritional support for cats with hyperthyroidism.
Part 1: Raise clients' awareness of pet weight problems
dvm360
Part 1 of a six-part online learning course about making successful pet weight loss recommendations.
Part 2: Prepare your team
dvm360
Part 2 of a six-part online learning course about making successful pet weight loss recommendations.
Part 3: The perfect weight-loss appointment
dvm360
Part 3 of a six-part online learning course about making successful pet weight loss recommendations.
Canine Colors
BizQuiz: Test the true color of your temperament at work
FIRSTLINE
See what shade your—and your team members'—work temperament is with this short quiz. Then learn how to best blend with other shades by checking out a few colorful examples.
4 true colors: Why your personal hue matters
Sometimes veterinary team members clash. Decrease the collisions and their effects by gaining a better understanding of your team members' temperaments.
FIRSTLINE
A new profiling program adapted specifically for veterinary use recognizes veterinarians and team members' temperaments by color: blue, green, gold, and orange. Find out which one you are.
What colors are your clients?
FIRSTLINE
The color-based profiling program isn't just for building more effective team relationships. You can also use it to improve your interactions with clients.
2 case studies: Canine Colors in action
FIRSTLINE
Two examples show how understanding team members' temperaments can head off conflict and encourage goodwill.
Resources for senior weight loss
Teach clients about feline weight loss
FIRSTLINE
Give this form to clients with overweight cats to help them understand the ins and outs of weight loss.
Teach clients about canine weight loss
FIRSTLINE
Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss.
Age and obesity go hand in hand
FIRSTLINE
Study shows extra pet pounds add up with old age.
The perfect weight-loss visit
Team members must start fighting obesity the minute an overweight pet waddles in the practice door.
FIRSTLINE
Start fighting obesity the minute an overweight pet waddles in the practice door.
Fight the giant
Pet obesity is a big problem, but that doesn't mean you should throw in the towel. By educating clients—and your team members—you can knock out this debilitating condition.
FIRSTLINE
Pet obesity is a big problem, but you can knock out this debilitating condition.

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