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CVC 2009
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This week's Firstline Challenge activities help you check your team-building skills.

•Take a six-question quiz to see how your knowledge stacks up.

•Ask your manager for feedback on your teamwork skills. (Need help getting your manager to talk about performance? Follow this advice.)

Veterinary reception areas
Join the Firstline Challenge: Can you pass the team-building quiz?
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Our Current Issue
Front Desk
For the love of pets: new clinical articles
By: Kerry Hillard Johnson
Firstline welcomes new clinical content.
Efficiency Rules
Minimize client waiting
Eliminate lag time with flex scheduling.
How to keep chatty clients on schedule
Build in extra time for clients who like to talk.
3 signs your schedule is broken
By: Steve Bennaka
Scheduling woes can leave clients and team members in tatters. Fix them with these strategies.
How to speed up slow doctors
By: Steve Bennaka
How to speed up a slow doctor.
By the Numbers
3 team excuses exposed
Check out common cop outs team members use and why they're no good.
Pearls of Practice
Santa and his elves give prime pet health
Harness the holiday spirit to educate clients on pet health.
Sample script: Don't be a Scrooge with time-off requests
How to handle the time-off talk.
Hello? It's your parasite preventive calling
Cellular reminders increase client compliance.
Time-off request form
Simplify scheduling requests with this sample time-off sheet.
Claws come out in California
Opinions clash over the controversial proposed ban on declawing cats.
Client communications
4 ways to show clients the value
By: Brenda Tassava, CVPM
A tightly honed message helps ensure clients see the value of your care.
Skill Builder
Patient recovery: Every team member plays a part
Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable.
Behaviors suggestive of postoperative pain in cats
By: Sheilah A. Robertson, BVMS (Hons), PhD, DACVA, DECVAA, CVA, MRCVS
In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here.
Ask the Experts
Talking to clients: Can my pet get H1N1?
Answer clients' biggest flu question with confidence.
Ask Amy: I see London, I see France
How to handle team members' underwear issues.
Sample uniform policy
Use this sample uniform policy to keep garment issues at bay.
Our Previous Issue
Client Relations
Pet food for the soul
By: Caitlin Rivers
A team member's true story of starting a pet food pantry.
Team Building
Managers: Take action
By: Debbie Allaben Gair, CVPM
Here are three ways to help your team work together more cohesively.
Forget "us vs. them"
By: Debbie Allaben Gair, CVPM
Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.
Front Desk
Introducing the Firstline Challenge
By: Kerry Hillard Johnson
Here's information about how to improve yourself and your team—and even win an iPod Touch.
By the Numbers
Four ways to say no nicely
By: Liz Nartowicz
Don't fall victim to the yes syndrome. Use these techniques to say nay.
Pearls of Practice
Massachusetts legislature looking at techician licensing
East coast updates on technician licensing.
Keep E-collars handy
Clinic offers organization tip.
Always know where your needles are
See how one clinic keeps track of needles and sringes.
Sample script: Therapuetic diets
Talk to clients about the importance of therapeutic pet food.
Skill Builder
How to keep meticulous medical records
By: Paige Phillips, RVT
It's difficult to document everything in a medical record and even harder to know who should do it and when. Cut out the guesswork with these guidelines.
Ask the Experts
Pesky pest problem
By: Gina Toman, RVT
Make talking about fleas less uncomfortable.
Ask Amy: Part-time work for full-time pay — it's not fair
Amy offers advice on equity in pay.
Web Exclusive
Recording anesthesia info in medical records
When you administer anesthesia, make sure you completely document the process.
Managers: End team rivalries
By: Debbie Allaben Gair, CVPM
If you?re managing a divided team, try this rivalry-specific advice for ending the practice standoffs.
How to start a pet food bank
By: Caitlin Rivers
So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane.
Medical records for emergencies
Emergency medical records are arguably the most important records you'll keep.
Medical records: Get doctors to comply
To help veterinarians complete medical records in a timely manner, follow these tips.
Part 1: Raise clients' awareness of pet weight problems
dvm360
Part 1 of a six-part online learning course about making successful pet weight loss recommendations.
Part 2: Prepare your team
dvm360
Part 2 of a six-part online learning course about making successful pet weight loss recommendations.
Part 3: The perfect weight-loss appointment
dvm360
Part 3 of a six-part online learning course about making successful pet weight loss recommendations.

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