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Our Current Issue
Ask the Experts
Parasite prevention for the indoor-only cat
When I offer our practice's recommendations for parasite prevention, owners often ignore our advice, saying, "My cat doesn't go outside." What can I say to educate these pet owners and protect the health of these cats?
Pearls of Practice
Dig into diet plans for pets
Help your team adapt to change and energize your connection with pet owners.
Lyme disease and tick education: What's each veterinary team member's role?
Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.
Skill Builder
7 tips to fill down times at your veterinary practice
The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.
Your career
Get your veterinary team members ahead of the learning curve
By: Mandy Stevenson, RVT
Train new employees—or get your team on the same page—with expectation logs. Hint: Team members, you can master your skills to position yourself for a raise.
Team Builder
How to micromanage your veterinary team and shatter motivation
By: Donna Recupido, CVPM
Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.
Client Communication
When pet owners block you
By: Brent Dickinson
Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.
Professional Growth
Veterinary team burnout buster: Seek CE
By: Kyle Palmer, CVT
Head off burnout and heat up your veterinary career with these hot tips to grow in your profession and offer the highest level of service and care for people and pets at your practice.
Our Previous Issue
Ask the Experts
Is it worthwhile to become a certified veterinary practice manager?
I'm a manager considering professional certification. Is it worth the investment of time and money? In what ways will certification benefit me?
Pearls of Practice
7 tips to elevate your veterinary service
By: Bash Halow, CVPM, LVT
Help your team adapt to change and energize your connection with pet owners.
5-minute drill: Train your veterinary team to write right
Use this advice to write effective marketing materials for veterinary clients.
7 steps to make your veterinary practice comfortable for older pets
By: Sharon DeNayer
Use these tips to ease the pain and strain of a veterinary visit for senior pets.
Script: Answering pet owners' questions about heartworm resistance
Learn how to respond when clients ask your veterinary team about heartworm resistance.
Allergy testing: What's each veterinary team member's role?
By: Ciera Miller, CVT
Learn how each member of your veterinary team plays a role in educating pet owners about allergy testing.
Client Communication
Make time to talk to pet owners about parasites
By: Cori Weber
Stop the clock for vital flea and tick discussions with clients. Consider these six client personalities and take time to offer the best responses to pet owners' parasite concerns.
Team Builder
Breed positivity in your veterinary practice
By: Oriana D. Scislowicz, BS, LVT
Use these 10 tips from pets to breed positive attitudes and eliminate negativity in your veterinary team.
Skill Builder
Two views of veterinary client communication
Understand the pet owner's perspective and reach out to form a lasting bond.
Part 1: Raise clients' awareness of pet weight problems
dvm360
Part 1 of a six-part online learning course about making successful pet weight loss recommendations.
Part 2: Prepare your team
dvm360
Part 2 of a six-part online learning course about making successful pet weight loss recommendations.
Part 3: The perfect weight-loss appointment
dvm360
Part 3 of a six-part online learning course about making successful pet weight loss recommendations.
Canine Colors
BizQuiz: Test the true color of your temperament at work
FIRSTLINE
See what shade your—and your team members'—work temperament is with this short quiz. Then learn how to best blend with other shades by checking out a few colorful examples.
4 true colors: Why your personal hue matters
Sometimes veterinary team members clash. Decrease the collisions and their effects by gaining a better understanding of your team members' temperaments.
FIRSTLINE
A new profiling program adapted specifically for veterinary use recognizes veterinarians and team members' temperaments by color: blue, green, gold, and orange. Find out which one you are.
What colors are your clients?
FIRSTLINE
The color-based profiling program isn't just for building more effective team relationships. You can also use it to improve your interactions with clients.
2 case studies: Canine Colors in action
FIRSTLINE
Two examples show how understanding team members' temperaments can head off conflict and encourage goodwill.
Resources for senior weight loss
Teach clients about canine weight loss
FIRSTLINE
Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss.
Tips for healthy weight loss in cats
Keeping felines trim isnt always an easy feat, so make sure your clients know the facts and have a healthy strategy for safely shedding those excess pounds.
FIRSTLINE
Keeping felines trim isn?t always an easy feat, so make sure your clients know the facts and have a healthy strategy for safely shedding those excess pounds.
Age and obesity go hand in hand
FIRSTLINE
Study shows extra pet pounds add up with old age.
The perfect weight-loss visit
Team members must start fighting obesity the minute an overweight pet waddles in the practice door.
FIRSTLINE
Start fighting obesity the minute an overweight pet waddles in the practice door.
Fight the giant
Pet obesity is a big problem, but that doesn't mean you should throw in the towel. By educating clients—and your team members—you can knock out this debilitating condition.
FIRSTLINE
Pet obesity is a big problem, but you can knock out this debilitating condition.

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