Offer clients free dental kits July 1, 2008 By: Kerstin Althoff, CVT

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

7 tips to defuse angry clients July 1, 2008 By: Sheila Grosdidier, BS, RVT

Review these techniques to help you prepare for your next encounter with aggressive clients.

Communicate clients' payment options July 1, 2008 By: Lorraine Monheiser List, CPA, CVA, MEd

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Sample script: Offer smooth discharge visits July 1, 2008 By: Pam Stevenson, CVPM

You: Hello, Ms. Worrysome.

Sample script: Turn phone shoppers into clients June 1, 2008 By: Gina Toman

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Capture new pets' photos June 1, 2008 By: Dan Meakin, DVM

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Tips to tailor your message June 1, 2008 By: Caitlin Rivers

One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

The topics you tailor June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Are you prepared? June 1, 2008 By: Portia Stewart

Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.