Avoid this snafu when telling team members about new practice protocols.

An emotional outline of adaptation.

Fear and dread may be the first reactions when a new way is announced at work. Get the team ready to adapt by following these eight tips.

Learn how to read physical signals so you can hear what pet owners aren't saying.

Learn how to read your audience.

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Should it be mandatory?

Change sends team members into a tailspin. Shawn McVey explains how to prevent the turmoil.

Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the link below then roll over the flags to get sure-fire wardrobe tips.