Articles by Shawn G. McVey, MA, MSW - Firstline
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Shawn G. McVey, MA, MSW

Shawn McVey, MA, MSW, is owner of McVey Management Solutions (formerly IVMS), a consulting business that specializes in improving health care delivery systems and correcting workplace culture. He is also a member of the Firstline and Veterinary Economics editorial advisory boards. He regularly leads Firstline Live, the Veterinary Economics Managers retreat, and a range of practice management sessions at CVC in Washington D.C., CVC in Kansas City, and CVC in San Diego.

Ask Shawn: Am I a hospital administrator or a custodian?
June 1, 2014

Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.

Ask Shawn: Sick of a seller in our veterinary practice
April 10, 2014

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

A veterinary kennel worker seeks team building advice
February 1, 2014

There doesn't seem to be appreciation for kennel technicians at my practice. We do a lot of the dirty work and are treated like we aren't as good as everyone else. How can I make my fellow team members value my work?--In the doghouse

What's wrong with my posture in the veterinary exam room?
June 13, 2013

Stand up straight and send a message.

Managing veterinary team members with inappropriate clothing or makeup
April 17, 2013

Avoid awkward conversations by citing clinic rules.

Talking to upset veterinary clients
July 25, 2012

Don't ignore your emotions, but don't fight them.

Ask Shawn: 5 solutions to save your veterinary practice
October 3, 2011

Whatever the problem, Shawn McVey can help. See what he has to say about these five veterinary team dilemmas.

Top 10 ways to make your boss hate you
September 1, 2010

Watch Shawn McVey explain how to get on your manager's bad side.

Stop feeling guilty about cash-strapped clients
April 30, 2010

Shawn McVey says pet owners' financial situations aren't your business


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