Receptionists can play a part in preventing too much overtime and too much downtime.

Here are ideas for reducing conflict and boosting efficiency on a large team.

Work gets done in a group when every individual is motivated. Here's how to get people going.

When a group of team members gets together, less gets done. Why? Social loafing. Learn how to stop this efficiency-busting phenomenon.

You know what it takes to keep pets healthy: regular veterinary care, good nutrition, parasite prevention, wellness screenings, and dental care, just to name a few. As pets move further into the family circle, it seems kind of amazing that clients object to your recommendations. Just remember your goal: to thoroughly educate clients and teach them how to keep their pets healthy and happy. Let's take a look at three compliance barriers and some practical solutions to get your team on the same page and overcome clients' objections.

Q: What are the benefits of in-house versus outside lab work?

I've worked at the same practice for eight years and I still only get 10 days of either paid vacation or sick leave. Is this fair?