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| Merial EDU Team Meetings
| Click here to sign up for the latest Merial EDU Team Meeting podcast. | | | Don't let fees escape (and why you should care)
| | Sheila Grosdidier shows you how to avoid missed charges, measure the amount your practice loses, and help your practice owner afford to pay you more. | | | How to defuse team conflict
| | In this Web seminar, you'll learn how to get a new perspective, make it safe to talk about disagreements, and resolve the issue with-or without-your manager. | | | Make wellness visits exceptional
| | Learn how to create a great first impression, build trust in the exam room, and follow up to lock in compliance. | | | Lawsuits: What's the team's role?
| | Learn how to minimize clients' risks in your practice, protect the pets in your care and communicate effectively to head off lawsuits. | | | Pet obesity: What's your role?
| | Ernest E. Ward Jr., DVM, presents tips on how to talk with clients about pet obesity. | | | What's your communication style?
| | Debbie Allaben Gair, CVPM, gives tips to adjust your approach for different personalities and communicate effectively in stressful situations. | | | Re-evaluate your goals
| | Brad Swift, DVM, offers advice to help you make 2008 your best and most on purpose year yet, including how to move from simply setting goals to planning purpose projects. | | | Boost client compliance
| | Practice management consultant Sheila Grosdidier, BS, RVT, offers tips to increase clients' compliance with the care you recommend, including educating clients about the care their pets need, improving reminders, and making a strong recommendation. | |  MORE ARTICLES
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| Economic recovery: less than robust, challenges remain, economist predicts
| | Leading economic indicators point to a market bottom and upturn, but the economy faces many challenges that potentially could derail a recovery, Philip J. Romero, dean of California State University's College of Business and Economics, told attendees at Banfield's 2009 Pet Health Care Summit. | | | Banfield chief sees slow recovery for animal-health market
| | John Payne, president and CEO of Banfield, The Pet Hospital, thinks the worst is behind but doesn't foresee a dramatic or fast recovery for the animal-health market. He addressed about 100 leaders in the veterinary medical market at the 2009 Pet Health Care Industry Summit in Portland, Ore. | | | Twitter can make—or break—your reputation
| | Proactive use of online social networks preserves your practice's standing with clients. | | | Sample senior wellness letter
| | Use this sample letter to introduce clients to your senior wellness program. | | | | Practice branding: Radio ads with personality
| | Take a cue from these memorable radio spots and show pet owners what your practice is all about. | | | Personalizing mass client e-mails
| | Save time and money by sending personalized mass e-mails to clients. | | | Yellow pages may not net green
| | Are phone books obsolete? | | | Give back with a purpose
| | Brand story No. 1 | | | Build a brand in 5 steps
| | How to develop your brand. | | | MORE ARTICLES
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| 4 ways to keep the peace at your practice
| | Adopt one of these personalities to negotiate your way to workplace Nirvana. | | | 4 signs you're working for a bully
| | You could damage your career by working for a boss who pushes you around. | | | Forget "us vs. them"
| | Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards. | | | Should your practice install video surveillance?
| | Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance. | | | Firstline Live 2009: Editor's favorite tip
| | Here's how to deal with perpetually late employees. | | | How to confront co-workers without the drama
| | Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example. | | | The cost of clashing
| | Conflict happens—and that's OK. But if it's not handled correctly, people and pets suffer. | | | How to stop gossip
| | When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice? | | | What to do when someone goes diva, by Shawn McVey
| | Dethrone your drama queens and kings. | | | MORE ARTICLES
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