Source: FIRSTLINE
May 1, 2011
By:
Sherrie Yuschak, RVT
Consider the five senses and create a peaceful practice environment for your stressed-out patients.
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Source: FIRSTLINE
May 1, 2011
By:
Jennifer Graham
That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.
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Source: FIRSTLINE
May 1, 2011
By:
Kerry Hillard Johnson
In-home sales parties can be a good reminder for how you should be connecting with clients.
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Source: FIRSTLINE
May 1, 2011
By:
Portia Stewart
How to respond to "Can I buy this elsewhere?"
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Source: FIRSTLINE
May 1, 2011
Use these scripts to turn phone shoppers into clients.
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Source: VETERINARY ECONOMICS
May 1, 2011
By:
Karen Felsted, DVM, CPA, CVPM, MS
Chapter 9 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.
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Source: FIRSTLINE
April 1, 2011
Update your lost-and-found.
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Source: FIRSTLINE
April 1, 2011
Here's how you can stress the importance of feline heartworm preventives to clients.
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Source: FIRSTLINE
April 1, 2011
Sprin to win.
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