Get rid of phone failures at your veterinary practice
Tips for teaching your team members phone skills that work, from Dr. Amanda Donnelly at CVC Kansas City.
Aug 29, 2012 FIRSTLINE
Managing editor Adrienne Wagner reports live from CVC Kansas City after sitting in on Dr. Amanda Donnelly's presentation of "Have them at hello: Phone skills that work." Dr. Donnelly outlined the interpersonal skills team members need to have to succeed on the phone, including what not to say to potential clients.