Can you imagine meeting an average day's challenges without your clinic comrades to help you? It's much easier to handle emergencies,
late appointments, and disgruntled clients when you work with a solid, well-trained team equipped to handle any crisis.
Of course, a strong team doesn't develop overnight. It takes time and effort for individual members to combine their energy
to support each other and grow together. And when they do, even busy days and difficult clients can't weaken your in-sync
Unfortunately, high turnover can crush productivity and cause even the most solid teams to buckle under the strain. Competitive
wages and benefits can help reduce high turnover. But the key to turning new hires into successful team members with true
staying power is you—the established team member.
Sure, it can be draining to watch a never-ending ebb and flow of new team members cycling through the doors of your practice.
But together, your team has the power to halt the revolving door. Consider these questions from Firstline Editorial Advisory Board members Kathy Coffman, Debbie Allaben Gair, CVPM, and Paige Phillips, RVT, to make sure you're helping
acclimate new team members and encouraging them to stick around.
Are you eager or irritated?
You've just heard the bad news. A team member gave her two-week notice—the latest in a string of losses. Soon, you'll train
yet another new employee.
Logically, you know you should approach a new hire enthusiastically, but you're stressed out, frustrated, and tired. Can secret
thoughts, like "I wonder how long this one will last," really affect employee retention?
Yes, says Gair, president of Bridging the Gap, a business geared to helping people work together more effectively, in Sparta,
Mich. "Team dynamics are part attitude and part environment," Gair says. "And when you enter a new working relationship with
a negative outlook, you lose any energy to support the new employee before his or her training even begins."
When you're irritated at the prospect of training someone new, Gair recommends telling yourself, "I'm eager to train new employees
to be strong, productive team members. When teaching new people about our culture, we're often reminded of how much we appreciate
working in this unique field." Thoughts like these won't guarantee retention, but they may increase the odds.
Do you offer orientation or initiation?
It's the big day and you're eager to immerse the new employee in your practice culture. But you're short on time and unsure
whether the new team member will fit in and work hard to fulfill the practice's mission.
Be careful, or you'll treat this team member like a sorority pledge instead of a respected business partner. Why the distinction?
Because your managers approve new team members when they hire. And acting as though new hires can't fully participate unless
they pass a test is counterproductive. If you want new hires to stick around, you need to welcome them as equals and help
them adapt to their new environment.
For example, consider this tip from Phillips, the assistant hospital administrator at the Veterinary Specialty Hospital of
the Carolinas in Cary, N.C. Orient new employees by taking them to lunch, serving as a mentor, and providing them opportunities
to develop relationships with other team members, such as scheduling hospital rotations in different areas. "People stay in
the veterinary field because they enjoy the environment, so help create a pleasant practice culture," she says.