Live from CVC Central: Answering emergency calls is essential to your bottom line August 25, 2008

It pays to staff your phone until midnight.

Tip from Firstline Live 2008: Improve client compliance with role-playing August 22, 2008

Practice is essential to getting it right with clients.

Do clients understand their pets' at-home care? August 8, 2008

If they're like many human medical patients, they don't.

Pain: Still a problem? August 1, 2008

Pets don't have to deal with pain—but they do.

Is all-natural the latest trend? August 1, 2008

The use of green products is on the rise.

Are pet owners listening? August 1, 2008

Get an inside look at why clients don't comply.

Diverse clients, diverse wants August 1, 2008

Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.

The changing face of clients August 1, 2008

Pet owner diversity calls for creative client service.

Pets keep getting fatter August 1, 2008

The numbers prove that obesity is a serious problem.