Clients who've heard of heartworm resistance may question your heartworm preventive recommendations, so it's important to
practice what you can say to educate pet owners and make sure pets stay protected.
If the client says: "I've heard some pets are still getting heartworm even when they're taking preventives. What's the point of wasting my money
if it doesn't help?"
You say: "Thanks for sharing your concerns with me. I'm glad for the chance to talk about heartworm resistance with you. The number
of truly resistant cases is small and limited geographically. So please don't stop administering heartworm preventives because
you've heard or read that they're no longer effective. Resistance occurs in only a small number of cases. I'd like to share
your concerns with the veterinarian, who can help choose the best product to protect your pet and preserve her health."