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Working with clients - technicians
Source: FIRSTLINE

Finding the sunshine in euthanasia

June 1, 2014

The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.

Source: FIRSTLINE

Phone skills: How to attract cat owners when they call your practice

May 1, 2014

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Source: FIRSTLINE

7 tips to fill down times at your veterinary practice

April 1, 2014

The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.

Source: FIRSTLINE

Why you work in veterinary medicine

February 1, 2014

Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.

Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: FIRSTLINE

Knock out pet owners' anesthetic worries

December 1, 2013

Learn to talk to pet owners about the benefits and risks of anesthesia.

Source: FIRSTLINE

3 tips to better dental care at your veterinary clinic

September 1, 2013

Want more tips from Patricia March, RVT, VTS (Dentistry)? See March speak at CVC San Diego.

Source: FIRSTLINE

Identify and handle out-of-control veterinary clients

September 1, 2013

Protect yourself, coworkers and clients with these simple steps.

Source: FIRSTLINE

Fighting pet obesity with advancing technology

July 24, 2013

Dr. Ward weighs in on current and future veterinary technology for monitoring pet?s health.

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