Refresh
Provide complimentary baked goods or coffee in the reception area.
Connect
When talking with clients look them in the eye and smile. It's a small token that makes a big difference.
Recognize
Give clients a movie gift certificate on their or their pets' birthdays.
Express
Thank clients for their business with handwritten notes.
Honor
Have a client appreciation day. Raffle prizes such as dental chews, leashes, or grooming sessions.
Reward
Offer clients a punch card—buy nine bags of dog food and get the 10th free.
Grant
Make a donation (money or volunteer hours) to a charity in their pets' names.
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